MINNEAPOLIS--(BUSINESS WIRE)--Wells Fargo Shareowner Services announced today it has won the Transfer Agent Leader Overall North America (TALON) large agent award again this year. The 2013 winners were selected by issuers and evaluated on a variety of customer service functions, including call center operations, reorganizations, knowledge and responsiveness. Leading the “Large Agent” category in the U.S. in 27 areas, Wells Fargo Shareowner Services received the highest rating for overall customer satisfaction, its ninth win of the last 11 years. Issuers were polled in the annual Transfer Agent Comparison Survey, which was released by Stockholder Consulting Services, Inc.
“Customer satisfaction is an important return on our investment in team members, resources and technology,” said Todd May, head of Wells Fargo Shareowner Services. “This award fuels our engines as we continue to evolve, innovate and deliver on our commitment to provide the experience our customers want and need.”
To benchmark the performance of the largest agents, Stockholder Consulting Services, in partnership with Rutgers University Graduate School of Management, developed the methodology for conducting this survey more than 20 years ago. In 2013, more than 1,000 companies participated in the email survey, evaluating overall satisfaction with their transfer agents. While industry ratings for all agents decreased slightly since last year, Wells Fargo’s overall score increased.
“Wells Fargo has done a great job again this year, earning impressive marks among their clients in this year’s study,” said Amy Pitou, president and CEO of Stockholder Consulting Services. “We continue to see Wells Fargo as the industry leader with their unmatched levels of support and service among large agents.”
For more information on Wells Fargo Shareowner Services visit: www.wellsfargo.com/shareownerservices.
About Wells Fargo & Company
Wells Fargo & Company (NYSE:WFC) is a nationwide, diversified, community-based financial services company with $1.5 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, and the Internet (wellsfargo.com), and has offices in more than 35 countries to support the bank’s customers who conduct business in the global economy. With more than 270,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2013 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at blogs.wellsfargo.com.
About Stockholder Consulting Services, Inc.
Established over 20 years ago, Stockholder Consulting Services, Inc. is based in Nutley, New Jersey. The company’s goal is to provide outstanding service to its clients in the stock transfer industry and help the industry maintain high standards by monitoring performance based on client’s feedback. Stockholder Consulting conducts an annual transfer agent survey - the first of its kind to canvass the entire industry, the company also publishes an annual Directory of Transfer Agents which covers every transfer agent registered with the SEC.