TUCSON, Ariz.--(BUSINESS WIRE)--Mural, the provider of industry-leading customer on-boarding platforms and services, announces its post-activation Net Promoter Score® (NPS) of 78, establishing Mural in the World Class Service ranking according to Frederick Reichheld, widely recognized as one of the world's leading authorities on business loyalty, the co-developer of the NPS.
Since 2005, Mural has worked with customers to directly address issues associated with migration from traditional IT to cloud-based services, including low activation, under-utilization of services, low upsell conversion rates and low customer referral.
Mural supports a growing range of cloud services, including Microsoft Office 365, Hosted Exchange, SharePoint, Lync, Mozy, McAfee, WebEx® and Symantec, providing customers with measurable results including:
- A customer activation growth rate of 233 percent
- Ninety-day churn reduction of 70 percent
- Support center call reduction of 50 percent
- Average revenue per user (ARPU) growth of 20 percent
“We continue to see challenges across the industry in getting customers migrated from traditional IT to cloud-based services, which we are thrilled to support with our proven platform and services,” said Mural President, Steve Zimba. “We get visible results across an increasing number of service providers and cloud platforms, making the cloud transition fast, easy and cost effective. Best of all, customers love what we do, as evident through our notable Net Promoter Score.”
Mural’s unique combination of tools, methods, data analytics and content bridge the gap between product acquisition and active adoption by providing fast, comprehensive and efficient on-boarding and upselling solutions.
Mural will be attending the Microsoft Hosting Summit May 21-22 in Seattle, where they are showcasing their world-class customer experience solution. Mural will also be at HostingCon in Austin, TX, June 17-19 at booth #901.
About Mural
Mural perfects the customer experience for cloud and managed IT services, providing a combination of technology platforms, content and data analytics. Our on-boarding, upselling and referral programs are widely recognized for increasing sales, usage and customer satisfaction. For more information, visit gomural.com.
