IRVING, Texas--(BUSINESS WIRE)--NEC Corporation of America (NEC), a leading provider of innovative IT, network, communications and biometric products and solutions, today announced Northwestern College, a private liberal arts college in St. Paul, MN, has deployed the UNIVERGE 3C™ unified communications and collaboration (UC&C) suite to enable collaboration and unify multiple sites, including numerous radio stations owned by the college.
Northwestern College has approximately 3,000 students and owns 14 radio stations at seven different sites throughout the upper Midwest. The campus and radio stations needed to be able to communicate seamlessly and, through UNIVERGE 3C, servers are now virtualized, making it easier for the limited IT staff to maintain. Additionally, the college’s contact center now connects callers with a variety of departments, including events, technology, institutional advancement and gift receipting.
“Northwestern College has been an NEC customer for 25 years and we knew NEC and our dealer Loffler could handle the job of integrating our radio stations’ communications with our campus system, while allowing them to be fully independent in the event of a failure,” said Sarah Grudzinski, Network/Telecom Team Lead for Northwestern College. “We now have a fully redundant system and no longer worry that communications will be down during a radio station funding call drive or important campus event. Additionally, UNIVERGE 3C and call center reporting functions have been extremely helpful in forecasting staff and call volumes for event drives.”
Grudinski further explained that other college departments are asking for the UNIVERGE 3C system to manage outgoing calls and help receptionists provide better student and parent services. Impersonal calls are no longer tolerated; the new system allows hand off calls and visibility to all on-campus numbers.
“As the Northwestern College campus grows in the coming years, UNIVERGE 3C will help by accommodating the influx of a younger generation of faculty and staff, who are much more mobile and have grown up using Internet-style tools,” said Larry Levenberg, Vice President of Channel Sales and Marketing, Communications Technologies, NEC Corporation of America. “UNIVERGE 3C, implemented by Loffler, will be further adapted to support new buildings, additional radio stations and other areas of acquisition, so faculty and staff can focus on educating tomorrow’s leaders.”
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For information about Northwestern College, visit www.nwc.edu.
For information about Loffler, please visit www.loffler.com.