DUBLIN--(BUSINESS WIRE)--Dublin - Research and Markets (http://www.researchandmarkets.com/research/k5sjdx/channel_metrics_c) has announced the addition of the "Channel Metrics: Consumer Distribution Trends in UK Financial and Professional Services" report to their offering.
The Channel Metrics series is the most detailed and up-to-date guide to distribution trends in consumer financial and professional services in the UK available on a published basis. It covers 20 separate retail financial products and services, plus legal services, giving it a unique level of detail and information on products that are ignored elsewhere.
It analyses: how consumers acquire these products and services - e.g. online, telephone, post or in person; from whom they acquire them - e.g. direct from the provider, through brokers or affinity schemes; and how often they acquire them - i.e. how many consumers acquired a product in the last year, either for the first time or by switching provider instead of renewing or carrying on with an existing product.
Findings from this survey, which represents trends in 2011, are compared with those from 2005, 2007 and 2009 to show trends over time. Each of the 20 products or services is covered by its own briefing, while an overview report features them all plus additional, comparative analysis of distribution trends.
Overall, the Channel Metrics series offers detailed and unique insights into trends in usage of distribution interfaces and channels across 20 distinct financial or professional products and services - with a dedicated briefing having been produced for each - as follows:
Car and Home
- Breakdown recovery insurance
- Home emergency insurance
- Household insurance
- Motor insurance
Life and Health
- Dental insurance
- Health / hospital cash plans
- Life insurance
- Personal accident insurance
- Private medical insurance
Niche Insurance
- Annual travel insurance
- Pet insurance
- Single-trip travel insurance
Banking Products
- Credit cards
- Mortgages
- Personal loans
- Prepaid cards
- Savings accounts
- Travel money
Professional Services
- Financial advice
- Legal services
Key Questions Answered:
- Is customer loyalty on the decline?
- Have online aggregators reached their limit for motor and household insurance, and can they sell products such as life insurance and mortgages effectively?
- What is the impact of cashback websites?
- What is the brand stretch' of commercial partners? Which products can a supermarket sell? Does the Post Office brand and branch footprint' work for all products?
- What financial products are still sold face-to-face, and why has this increased for prepaid cards?
- What are the distribution trends for rarely-researched products such as breakdown recovery and home emergency insurance?
For more information visit http://www.researchandmarkets.com/research/k5sjdx/channel_metrics_c