Convergys Appoints Ivic Mueco Country Manager for its Customer Management Operations in the Philippines

MANILA, Philippines--(BUSINESS WIRE)--Convergys Corporation (NYSE: CVG), a global leader in relationship management, announces the appointment of Maria Victoria (“Ivic”) Mueco as country manager for Convergys’ customer management operations in the Philippines.

As Country Manager, Mueco is responsible for executing against Convergys’ growth plans for the Philippines, where Convergys holds the distinction of being the country’s largest private employer. Mueco is also responsible for overseeing the operations within Convergys’ 15 contact centers and nearly 25,000 customer management employees in the country. Mueco served previously as Vice President and Head of Philippines Operations with responsibility for the overall management and development of Convergys’ operations in the Philippines.

Mueco assumes the Country Manager role from Marife Zamora, who is now the Managing Director for Convergys’ Customer Management operations in Asia Pacific, Europe, the Middle East, and Africa.

“Convergys believes in promoting from within and it is with great pride that we announce Ivic’s appointment as Philippines Country Manager,” said Zamora. “Ivic’s been an exemplary leader since starting with Convergys as a senior director in 2004. She has played a key role in attracting clients to the Philippines and driving service delivery excellence. She has developed a high performance team and a value-centric culture that delivers superior client satisfaction.”

Convergys continues to hire additional employees in the Philippines. Those interested in work with Convergys should submit résumés to [e-mail] or text ‘APPLY’ to 2600 from a mobile phone to begin the recruitment process. For up to the minute job openings in the Philippines, follow Convergys’ recruitment account on Twitter, Multiply, and Friendster or search “Convergys Philippines” on Facebook.

Editor’s Note

A digital photo of Ms. Mueco is available upon request.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 70,000 employees in 69 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

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Contacts:

Jingjing Romero for Convergys in the Philippines, [phone] or [e-mail]

Jeff Hazel, Convergys Corporate Communications, [phone] or [e-mail]