NEW YORK--(BUSINESS WIRE)--IQPC and Customer Management IQ announced the 12th Annual Call Center Week (www.callcenterweek.com), taking place June 13-17, 2011 in Las Vegas, NV.
Call Center Week, the fastest growing call center conference in the world, focuses on enhancing customer experience as a strategic business driver in a multi-channel, social technology environment to achieve excellence and greater profitability in contact centers.
“One of the great benefits is that this conference brings together all aspects of call center management under one roof in a short time span,” comments Mark Verna, Manager of Customer Satisfaction Loyalty, Sprint, “It allows you to connect the dots between each department’s responsibilities and allows us all to hear such diverse perspectives. It allows us to see gaps in a lot of our departments by comparing all the different aspects that we need to know about.”
This year’s event features a senior level speaker faculty, Level One Training Classes for professional development, new interactive learning formats, and an expanded Expo Hall with the latest customer management products and services from the exhibitors. Attendees are invited to choose different tracks and workshops, as well as join the site tour.
Some of our featured keynote speakers are:
- Clint Morley, Vice President of Customer Service and Engagement, Discover Financial Services
- Jim Halloran, Vice President Quality Management Group, Pershing LLC, a subsidiary of The Bank of New York Mellon Corporation
- Michael DeCandido, Senior Vice President Call Center Operations, Comcast
- Michele Watson, Vice President of Global Customer Care, Match.com
- Adriana Torres, Global Contact Center Head and Managing Director, Citigroup Global Consumer Bank
Additional participating companies include Unilever, Spring, Southwest Airlines, Moxsie.com, United States Postal Service, Intuit, Cambridge Investment Research, Inc. and many others.
Another highlight of Call Center Week is the Call Center Excellence Awards, designed to honor, recognize and promote the most innovative call center solutions and individuals over the past year. Companies and organizations are invited to submit applications for applicable categories, including Call Center Leader of the Year, Best in Class and Best Performance Acting on Voice of the Customer and Voice of the Social Customer. Winners will be announced and on June 15, 2011 during the conference.
For complete details on the 12th Annual Call Center Week and Call Center Excellence Awards, visit www.callcenterweek.com or contact Lisa Schulman, IQPC Executive Producer at lschulman@iqpc.com.
Network with Call Center Week:
Facebook: IQPC’s Call Center Week
Twitter: www.twitter.com/CallCenterEvent
LinkedIn: Call Center Week
About IQPC
IQPC (www.iqpc.com) provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto.