NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global business process outsourcing (BPO) provider, today announced that the company is opening an additional call center in Brazil.
The state-of-the-art facility located in the city of Sao Paulo will house 1,200 seats, doubling its capacity in Brazil, and bringing Sitel’s total employee count in Latin America to over 11,000.
“Despite the global economic downturn, Sitel has experienced remarkable growth in Brazil and the Latin America market the past few years,” said Don Berryman, general manager of the Americas at Sitel. “This new call center facility signifies our continued investment in Sitel’s long-term plans for Brazil and Latin America as a strategic domestic growth market.”
Sitel has a worldwide network of over 135 contact centers that leverage cutting-edge technologies and high quality call center agents to deliver outstanding support to many of the world’s leading brands, including 47 of the Fortune 500, across North America, EMEA, Latin America and AsiaPac. Sitel is leading the transformation of today’s call center industry to one based on revenue growth, extended profit and the highest return on customer investment.
About Sitel
Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 52,000 associates provide clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s customer interaction outsourcing solutions span 135+ domestic, nearshore, and offshore call centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.