COLUMBUS, Ohio--(BUSINESS WIRE)--Red Roof Inn® is reinventing the economy lodging sector by listening to customers who continue to say they want an enhanced experience at a value price. The brand is improving upon its successful NextGen® renovation program (NextGen properties are experiencing double digit sales growth year over year) with Red Roof PLUS+®, an upgraded offering promising guests the brand is “Adding More Wow To Your Stay!™”. Understanding that today’s travelers desire more for less, Red Roof has perfected the formula and the brand’s bookings are benefiting. A CEO who is obsessed with listening and responding to customer feedback, coupled with committed follow through and execution at the hotel level, has catapulted Red Roof to another realm of guest satisfaction, culminating in the launch of Red Roof PLUS+.
With Red Roof PLUS+, guests in San Antonio and Austin, Texas can expect a new Premium room type, welcoming red canopies at select properties that project the brand’s signature color, enhanced LED lighting, attractive landscaping and outside signage that say it’s a Red Roof PLUS+ property. The Red Roof new Premium room includes all the modern and sleek amenities of the NextGen renovation and will also include a complimentary welcome snack box which contains bottled water, popcorn, orange juice, trail mix and two Nature Valley® granola bars as well as in-room coffee/tea, an iron and ironing board, mini-fridge and microwave. Guests will also enjoy enhanced in-room communication and an additional pillow for improved guest comfort.
A premium experience at a value price, it’s a combination Red Roof knows will attract new customers and please franchisees. Red Roof franchisees have been integral to the brand’s year-over-year growth and the new Red Roof PLUS+ program offers enhancements proven to drive business. Whether it is an entrepreneur interested in investing in a first Red Roof or current franchisees upgrading their properties, Red Roof PLUS+ is a brand enhancement that competes with the midscale sector and is the natural next step to building business.
“At Red Roof we continually listen to our customers and our franchisees in order to evolve the brand. Red Roof PLUS+ is a game changer for Red Roof, giving current customers new reasons to revisit and remain loyal; new customers reason to foster trial, and offers our franchisees new avenues of expansion as the brand embraces a whole new look and feel,” says Andrew Alexander, President, Red Roof. “This is a business and consumer win-win. We are reinventing the economy lodging experience with Red Roof PLUS+.”
All Red Roof properties will continue to offer guests a high quality, clean, and comfortable experience, while consistent standards allow Red Roof PLUS+ properties to deliver the highest level of comfort, style and service to guests. Red Roof PLUS+ will also offer guests a designated customer resolution hotline, called NextLine™, to address customer feedback.
The brand will roll out approximately 30 Red Roof PLUS+ properties in early 2014 including locations in San Antonio and Austin with Houston coming soon, making travel easy with upgraded amenities both inside and out. In total, Texas boasts 30 Red Roof properties, all pet-friendly with deals and discounts chain-wide. For more information on Red Roof PLUS+ and Red Roof Inns please visit www.redroof.com.
About Red Roof®
Red Roof is a leader in the economy lodging industry with franchised, corporate-managed, and corporate-owned properties, serving millions of guests each year. With coast-to-coast locations, Red Roof has over 360 properties in the U.S. The primary goal at Red Roof is to provide customers a savings without sacrificing comfort. The brand recently completed a $200 million investment to renovate and upgrade hotels nationwide with sleek and modern NextGen® redesign elements. The Red Roof NextGen hotels feature updated, stylish and home-like interior and exterior designs that demonstrate the Red Roof dedication to providing customers with an affordable stay in a clean, comfortable and modern room. The company is rolling out Red Roof PLUS+®, an enhanced offering at a value price, committed to “Adding More Wow to Your Stay!™”. Nice Place. Nice Price® is what every consumer can expect when they stay at any Red Roof location; and because the company has a single brand in their portfolio, Red Roof also offers franchisees One Brand. One Focus™. The Red Roof loyalty program, RediCard®, is the richest in the industry rewarding members with free nights with only 6,000 points, advance notice of special offers, and complimentary bottled water each day of their stay. Traveling with your pet? Don’t forget that at Red Roof ‘you stay happy, pets stay free’ as one well-behaved pet is welcome per room, nationwide. The Columbus, Ohio based company has more than 4,500 employees. For more information or reservations, call 800.RED.ROOF (800.733.7663) or visit www.redroof.com.
