PHILADELPHIA--(BUSINESS WIRE)--Accolade, Inc., an innovative consumer services company dedicated to simplifying and improving the healthcare experience for individuals and their families, today announced the addition of James Snook as executive vice president and chief technology officer. Bringing more than 27 years of experience in innovative, consumer-focused industries, Snook will be responsible for growing Accolade’s technology team and capabilities, driving the company’s technology strategy, and continuously enhancing the consumer healthcare experience.
“James is a great addition to the executive team, with his wealth of experience and unique perspective on providing exceptional consumer experiences,” said Tom Spann, Accolade CEO. “Our primary focus has always been on helping people get the right care the first time. As we grow and scale the business, James’ ability to drive innovation will help us further strengthen consumers’ interactions with their Accolade Health Assistants and the overall value we deliver through our high-touch, high-tech model.”
Prior to joining Accolade, in his two-decade career with Starbucks, Snook served in a range of business and technology leadership roles, including most recently as the vice president of emerging platforms and innovation. In this position, he led and developed many industry-leading mobile and digital capabilities that drove new levels of customer loyalty and engagement. He also developed and led key strategic technology partnerships and new business ventures in digital content, mobile payments and loyalty, enhanced in-store experiences, and the first national Wi-Fi platform. Snook played a principal role in many mergers and acquisitions that helped expand Starbucks capabilities and leadership around the globe.
Previously, Snook served as a top systems consultant to large enterprises, including US Bank, General Electric, Boeing and Microsoft, running hundreds of projects that laid the groundwork for him helping Starbucks scale successfully through years of tremendous growth.
About Accolade:
Accolade is an innovative consumer services company dedicated to improving the healthcare experience and helping individuals get the right care the first time. By taking the time to build relationships and trust, Accolade Health Assistants(R) are able to more effectively engage individuals as they navigate the complex world of healthcare and health benefits, and address the myriad emotional, financial, social and logistical considerations that surround each stage of decision-making. Accolade’s high-touch, high-tech model delivers unprecedented levels of healthcare engagement, high consumer satisfaction, improved utilization outcomes, and immediate- and long-term savings for employer customers.
Founded in 2007 and headquartered in Plymouth Meeting, Pa., Accolade has more than 500 employees serving some of the nation’s largest self-insured employers. The company has been recognized as one of the nation’s most promising healthcare companies by Forbes magazine, the fastest-growing private healthcare company by Inc. 500 and the No. 1 mid-sized company by Top Workplaces in Philadelphia. For more information, visit www.accoladeinc.com.
