PerfectServe Introduces Strategic Customer Advisory Panel
PerfectServe customers and executives establish panel to discuss initiatives aimed to propel organizational growth
KNOXVILLE, Tenn.--(BUSINESS WIRE)--Today, PerfectServe – healthcare’s only comprehensive and secure communications platform – introduces its Strategic Customer Advisory Panel, which counsels PerfectServe’s executive leadership as they continue to update and develop solutions for improving patient outcomes and operational efficiency across leading hospitals, health systems and medical practices.
“I’m looking forward to the insights garnered from continued collaboration with this group of industry leaders, who will act as a guiding force for the long-term value PerfectServe will continue to deliver.”
The movement of care out of the acute care setting, shared-risk payment models and the needs to improve quality and increase operational efficiency are driving demand for more effective clinician-to-clinician communication. In order to meet evolving guidelines around the quality of care, and potentially avoid financial penalties in years to come, healthcare organizations must seek to improve care coordination, physician alignment and the patient experience, while reducing patient length of stay and addressing HIPAA compliance.
The PerfectServe Strategic Customer Advisory Panel of leading hospitals and health systems will help ensure the company’s goals are consistently aligning with the needs of customers, current and future, during a period of system-wide and industry-wide transformation. The panel consists of representatives from various leading healthcare organizations including Advocate Health Care, Ascension St. John Providence, MemorialCare Health System, Orlando Health, St. Jude Medical Center, St. Rita’s Health Partners and WellStar Health System.
“The forming of this panel has enabled PerfectServe and its customers to truly act in partnership toward a common goal – improving clinical communication inside and outside the physical construct of healthcare organizations,” said Terry Edwards, CEO of PerfectServe. “I’m looking forward to the insights garnered from continued collaboration with this group of industry leaders, who will act as a guiding force for the long-term value PerfectServe will continue to deliver.”
The first Strategic Customer Advisory Panel meeting occurred April 15-16, 2014, in Dallas, TX, where members discussed the state of the healthcare industry, individual organization initiatives, communication challenges, clinician engagement and other key focus areas for PerfectServe’s consideration in expanding platform capabilities. The next meeting is scheduled to take place October 20-21, 2014.
PerfectServe is healthcare’s only comprehensive and secure communications platform that connects clinicians across the care continuum. The company helps providers improve patient outcomes and operational efficiency by removing communications process variability and speeding contact cycle times between clinicians. More than 30,000 physicians in organizations such as Advocate Healthcare, Ascension Health, MemorialCare Health System, Covenant Medical Group, the WellStar Health System, Hoag, the St. Joseph Health System and Orlando Health rely on PerfectServe to enable faster interventions, increase physician alignment and satisfaction, provide nurses more time for direct patient care and reduce HIPAA-compliance risk. Headquartered in Knoxville, Tenn., PerfectServe was incorporated in 2000.