Digital Transaction Management Users Rank DocuSign as Leader in Latest G2 Crowd Grid
Crowdsourced User Reviews Again Give DocuSign High Marks for Customer Satisfaction and Market Presence
SAN FRANCISCO--(BUSINESS WIRE)--For the third consecutive time, G2 Crowd has designated DocuSign, Inc. (DocuSign) as an industry Leader in eSignature. The Summer 2014 edition of the G2 Crowd Grid™ for eSignature, which ranks providers based on crowdsourced user reviews, customer satisfaction ratings and market presence, gave DocuSign the highest overall G2 score based on the company’s high customer satisfaction and largest market presence.
“represents the democratic voice of real business and IT users.”
G2 Crowd’s user survey reveals 93% of users awarded DocuSign 4 or 5 stars; 89% of customers would recommend DocuSign to peers; and 86% believed the company is headed in the right direction. The report also noted that DocuSign’s mobile apps were the highest rated in its competitive set, with users singling out DocuSign’s ease of use in written comments.
“Being named the best in the industry back-to-back-to-back by actual users is a proud moment for all of us at DocuSign,” said Matt Malden, chief product officer, DocuSign. “We’re thrilled that organizations of all sizes, industries and geographies are achieving their digital transformations with DocuSign, and that they’re willing to share their DocuStory through G2 Crowd.”
The accolade from G2 Crowd bears special meaning because of the authenticity and care the crowdsourced software review service puts into its quantitative and qualitative survey process. According to G2 Crowd, The Grid “represents the democratic voice of real business and IT users.” Its scores for eSignature products are constructed with patented algorithms that consider data from product reviews by authenticated G2 Crowd users as well as data aggregated from online sources and social networks. The report notes, “Vendors cannot influence their ratings by spending time or money with us. Only the opinion of real users and data from public sources factor into the ratings.”
About DocuSign, Inc.
DocuSign® is The Global Standard for Digital Transaction Management™. Global enterprises, business departments, individual professionals, and consumers have standardized on DocuSign, with more than 40,000 new users joining the DocuSign Global Network every day. Today, that network includes millions of users in 188 countries. DocuSign's DTM platform supports legally compliant electronic and digital signature processes tailored to meet requirements globally with localization in 43 languages. Companies and individuals DocuSign to accelerate transaction times to increase speed to results, reduce costs, increase security and compliance, and delight customers across nearly every industry – from financial services, insurance, technology, healthcare, manufacturing, communications, real estate, retail, and consumer goods to higher education, non-profit and others – as well as every business department, including sales, finance, operations, procurement, HR/staffing, legal, and customer support. For more information, visit www.docusign.com or call 877-720-2040. Visit the DocuSign blog at www.docusign.com/blog and follow DocuSign on Twitter, LinkedIn, and Facebook.