Samsung Leads 2014 J.D. Power Home Appliances Study, with Highest Rankings in Four out of Nine Categories
Number of Awards Exceeds All Other Home Appliance Manufacturers In Annual Consumer Study
RIDGEFIELD PARK, N.J.--(BUSINESS WIRE)--Samsung Electronics America, Inc., America’s fastest growing appliance brand1 and a global category leader, is proud to announce that it has achieved the highest rank in four out of nine categories in J.D. Power’s 2014 Kitchen and Laundry Appliance Satisfaction Studies. Samsung’s highest rankings in the Front Load Washer, French Door Refrigerator, Range/Cooktop/Oven and Over-The-Range Microwave categories exceed all other home appliance manufacturer in this year’s study.
“This year’s J.D. Power Kitchen & Laundry Appliance Satisfaction Study rankings are another big step forward for Samsung. When creating consumer insight-driven new product innovations, we will connect with consumers and make a real difference in their lives”
To arrive at the rankings, J.D. Power surveyed consumers who had purchased appliances in the past 24 months. Consumer satisfaction is measured on a point scale and is based on six factors: ease of use, features, performance and reliability, price, styling and appearance, and warranty. Highlights include:
- In Front Load Washers, Samsung ranked highest out of 10 brands and performed highest in ease of use, features, performance and reliability, price, and styling and appearance.
- In French Door Refrigeration, Samsung was ranked in a three-way tie for highest, receiving highest performance in styling and appearance and features.
- In Ranges/Cooktops/Ovens, Samsung placed highest out of 17 brands, a first for the brand. Highest rankings were achieved in performance and reliability, features, and price.
- In over-the-range microwave ovens, Samsung ranked highest out of 15 brands, performing highest in performance and reliability, styling and appearance, features, and price.
“This year’s J.D. Power Kitchen & Laundry Appliance Satisfaction Study rankings are another big step forward for Samsung. When creating consumer insight-driven new product innovations, we will connect with consumers and make a real difference in their lives,” said Kevin Dexter, senior vice president of home appliances, Samsung Electronics America. “To receive more segment rankings than any other appliance manufacturer is a huge honor. And to have received awards in all three major home appliance categories – Refrigerator, Laundry and Kitchen – we believe this demonstrates that Samsung’s innovations are clearly resonating with consumers in all parts of the home.”
Samsung’s 2014 product line continues to deliver the technologies, features and benefits that matter most to consumers, with category re-defining advances that are transforming the way consumers experience home appliances.
At the center of Samsung’s kitchen innovations is the Samsung Chef Collection, a suite of premium professional appliances developed with insights from world-class chefs. The line includes the Samsung Chef Collection 4-Door Refrigerator, the Samsung Chef Collection Slide In Range, the Samsung Chef Collection Over-The Range (OTR) Microwave, and the Samsung Chef Collection Dishwasher with WaterWall Technology. Signaling a new day in dishwasher technology, the dishwasher features a sweeping wall of water to deliver remarkable cleaning. Dishes come out clean, sparkling and gleaming.
In the laundry room, Samsung’s innovations deliver performance, convenience and the gift of time with the Samsung WF9100 front-load laundry pair and WA9000 top-load laundry pair.
For more information about Samsung Electronics America’s home appliances, please visit www.samsung.com/newsroom for press releases, video content and product images. Visit Samsung Home Appliances on Facebook via https://www.facebook.com/SamsungHomeAppliancesUSA.
About Samsung Electronics America, Inc.
Headquartered in Ridgefield Park, NJ, Samsung Electronics America, Inc. (SEA), is a recognized innovation leader in consumer electronics design and technology. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA delivers a broad range of digital consumer electronics, IT and home appliance products. Samsung is the market leader for HDTVs in the U.S. and America’s fastest growing home appliance brand. To discover more of the award winning products you love with Samsung, please visit www.samsung.com.
About Samsung Electronics Co., Ltd.
Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. We employ 286,000 people across 80 countries with annual sales of US$216.7 billion.
1 According to Traqline 2012