Telerx Completes Acquisition of C3i to Enhance Pharmaceutical Solutions, Services and Global Capabilities
HORSHAM, Pa.--(BUSINESS WIRE)--Telerx, a leader in U.S. customer care services, today announced that it has completed its acquisition of C3i, a leading provider of technology support services for the life sciences industry. This acquisition will provide Telerx with the global infrastructure to expand its business services outside the United States while maintaining its current domestic operations. The acquisition was completed on June 30, 2014.
“As a provider of services and solutions to the pharmaceutical and healthcare industries for more than 30 years, Telerx understands the ever increasing reliance on outside expertise to support a variety of needs, especially in the areas of pharmacovigilance, adherence, patient engagement and support, and access and reimbursement”
C3i serves more than half of the world’s largest pharmaceutical companies, delivering 24/7 global, multi-lingual service desk support, end-user training and hardware provisioning services. As a result of the acquisition, Telerx will now deliver services through eight operations centers in the United States, one in Europe and two in Asia.
“As a provider of services and solutions to the pharmaceutical and healthcare industries for more than 30 years, Telerx understands the ever increasing reliance on outside expertise to support a variety of needs, especially in the areas of pharmacovigilance, adherence, patient engagement and support, and access and reimbursement,” said Linda Schellenger, president of Telerx. “We are proud to welcome C3i to our company, continue our growth, and most importantly provide our clients with state-of-the-art service in the U.S. and abroad.”
Telerx Healthcare ConneXions™ supports a wide variety of healthcare clients, including those in the pharmaceutical, medical device and biotech industries. The company’s HIPAA compliant, state-of-the-art contact centers are staffed with nurses, pharmacists, nutritionists and other healthcare specialists, depending on program needs. The company also provides technology to assist clients with processes and existing infrastructure, and to help connect them with patients and providers, enabling quality and outcome improvements.
Telerx, a subsidiary of Merck & Co, Inc., offers complete management of complex and sensitive interactions in the healthcare marketplace, including access and reimbursement, pharmacovigilance, product recalls and critical events, quality and compliance, and patient assistance, among others. The company adheres to strict regulatory requirements and standard operating procedures related to the pharmaceutical industry. More than 90 percent of the company’s clients are FDA-regulated. Telerx has corporate headquarters in Horsham, Pa., with additional contact centers in Allentown and Wilkes-Barre, Pa.; El Paso, Texas; Kings Mountain, N.C.; and Little Falls, N.J. For more information, visit Telerx.com or connect via Facebook, Twitter and LinkedIn.
Headquartered in Morristown, N.J., C3i Inc. has global operations in North America, Europe, India and China. Its 1,800 employees provide technology training, multi-lingual service desk, hardware provisioning, and break/fix, asset management and user/application administration services for pharmaceutical sales and clinical professionals worldwide. To learn more, visit www.c3i-inc.com.
Today’s Merck is a global healthcare leader working to help the world be well. Merck is known as MSD outside the United States and Canada. Through our prescription medicines, vaccines, biologic therapies, and consumer care and animal health products, we work with customers and operate in more than 140 countries to deliver innovative health solutions. We also demonstrate our commitment to increasing access to healthcare through far-reaching policies, programs and partnerships. For more information, visit www.merck.com and connect with us on Twitter, Facebook and YouTube.
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