K–12 Districts Select iiQ IT Pro to Manage Growing IT Complexity at Scale

Districts With Sophisticated Workflows and Advanced Access Controls Use iiQ IT Pro and AI Ticket Assistant to Cut Resolution Times by Up to 30%

ATLANTA--(BUSINESS WIRE)--Incident IQ, the leading workflow management platform built exclusively for K–12 school districts, today highlighted growing adoption of iiQ IT Pro, offering attribute-based permissions, change management governance, and advanced IT workflow management that builds on its iiQ Ticketing and iiQ Assets foundation to support districts with complex and expanding IT operations. Both iiQ IT Pro and AI Ticket Assistant, introduced earlier this year to speed up help desk ticket resolutions by up to 30%, are being adopted by districts of all sizes as they face growing IT demands.

"K–12 IT teams are being asked to do more with limited resources, supporting more devices, more users and more complex workflows than ever before," said R.T. Collins, CEO of Incident IQ. "iiQ IT Pro gives districts the permissions architecture, workflow controls, and services infrastructure they need to keep up. And with AI Ticket Assistant, we're helping teams resolve issues faster so students and teachers spend less time waiting and more time learning. We built these capabilities because our customers asked for them, and the adoption we're seeing tells us a lot of districts are eager to solve these same complex challenges."

Austin Independent School District, Baltimore County Public Schools, the School District of Osceola County, and other large K–12 districts selected iiQ IT Pro to manage IT operations, reduce response times, and resolve issues efficiently. At Osceola, IT teams use iiQ IT Pro to add structure and gain control as they support more than 60,000 students and 7,000 staff across 60 schools, easing complex repair workflows, vendor handoffs, and fee management processes that span multiple and distributed teams.

“Once we saw how iiQ Ticketing and iiQ Assets increased our speed and efficiency, we had the confidence to expand with iiQ IT Pro to better manage the growing complexity of our district's IT requirements,” said Eduardo Coello, Technology Asset Manager at the School District of Osceola County. “iiQ IT Pro completely changes how we think about support, and now we’re finding more opportunities to improve and speed up how our IT team operates.”

• iiQ IT Pro is built for K–12 districts where IT operations involve thousands of users, distributed teams, complex processes, and demands for strict information access controls and operational requirements outpace existing capabilities. Its sophisticated permissions architecture, change management governance, and advanced workflow capabilities deliver granular control and reliability needed to run complex IT operations at any scale.
  
  
• AI Ticket Assistant in iiQ Ticketing helps districts handle rising ticket volumes with guided submissions and self-service support. Teachers submit issues in plain language, critical details are captured automatically, and requests are categorized, prioritized, and routed intelligently. In many cases, AI Ticket Assistant handles teacher and staff requests before a ticket is necessary, without involving IT. When tickets are needed, they are resolved 30% faster, protecting instructional time and reducing manual work. Griffin-Spalding County Schools, Fulton 58 School District, and New London School District are among the districts already using AI Ticket Assistant to reduce open ticket times.

Explore Incident IQ solutions in person at ISTELive 26 in Orlando, Florida, through July 1 in booth #1712. Eduardo Coello, Technology Asset Manager at the School District of Osceola County, will speak live at the Incident IQ booth on June 30, explaining how its IT team uses Incident IQ to support nearly 70,000 students and staff.

Learn more about Incident IQ’s K–12 workflow management solutions at incidentiq.com.

About Incident IQ

Incident IQ is the leading workflow management platform built exclusively for K–12 schools, providing district leaders with visibility and efficiency across administrative teams. Trusted by more than 2,000 districts, Incident IQ powers mission-critical services for more than 14 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.