XTIUM Launches XTAI — XTIUM Trusted AI

An End-to-End, Security-First AI Services Portfolio, from AI Readiness to Managed Copilot to Autonomous Agent Operations, from one accountable partner

TAMPA, Fla.--(BUSINESS WIRE)--XTIUM, a global managed services provider delivering secure digital workplaces, managed security, cloud, network, and unified communications solutions, today launched XTAI — XTIUM Trusted AI, its integrated AI services solution, establishing the company as the premier AI MSP for mid-market and enterprise organizations globally.

XTIUM carefully crafted its AI program based on its 25-year history of providing IT excellence in Managed Networks, Voice, Cloud, Security, and now AI services. XTIUM has built one of the deepest technical benches in the MSP industry with a broad team of credentialed specialists and a focused organization of AI developers. In line with its top-tier industry standing, XTIUM has been repeatedly recognized by Gartner® as a Leader and Visionary in its Magic Quadrant^TM reports, including being ranked #1 in Automation and AI in the 2026 Gartner® Critical Capabilities for Managed Network Services report.¹

The XTAI platform has been several years in the making, starting with its development of a state-of-the-art AI-based observability and automation capability. More recently, XTIUM constructed a secure, high-availability and fully guard-railed AI service delivery platform to provide autonomous MSP operations, as well as hosted customer Agentic AI workloads. Finally, XTAI’s AIOps capability includes a completely new AI orchestration platform to provide complete, end-to-end AI policy and governance across multiple vendor tech stacks.

“The question every CIO is asking isn’t whether to invest in AI — it’s how to get from isolated test cases and pilots to a fully secure, protected and managed AI production environment built to support their critical business workflows. XTAI provides that foundational platform from the industry’s most trusted managed service provider.”
— Byron Young, Chief Product Officer, XTIUM

XTAI Solves Real-World Problems

Enterprise AI investment is accelerating at a rapid pace with 89% of CIOs increasing AI budgets in 2026.² Yet 95% of AI pilots deliver zero measurable P&L impact.³ The root cause is not the technology. Research from KPMG and IDC points to absent data governance and fragmented vendor ecosystems as primary barriers, leaving most organizations without a single partner accountable for the full journey.⁴

XTIUM’s high-availability XTAI AI MSP Platform, rooted in security and governance, is already supporting customers in their AI migration, for both legacy and new agentic workloads.

XTAI: Moving at the speed of AI, offering a growing list of AI Services supported on one intelligent and secure platform.

As an AI MSP, XTIUM supports the complete lifecycle and AI journey from initial readiness through governance, deployment, and operations under a single partner relationship. Each service is designed to stand on its own or work as part of a comprehensive solution.

AI Readiness Assessment: Offers a structured evaluation across strategy, data, governance, skills, and operations with a clear AI action plan in five business days. For existing XTIUM customers, it starts inside the environment XTIUM already manages, with no additional discovery overhead. New customers will learn about critical gaps in their service infrastructure and how to establish the framework for a modern AI-powered enterprise. For a limited time, XTIUM is offering this valuable service free of charge to both existing and new customers.

AI Adoption Advisory: Translates the Readiness Assessment into a prioritized investment roadmap built around the organization's actual environment, risk profile, and business objectives. Unlike advisory engagements that stop at the strategy deck, XTIUM delivers implementation continuity: your one partner that defines the roadmap through implementation to govern, deploy, and operate what comes next.

AI Data Governance & Compliance: Addresses the most common barrier to enterprise AI: ungoverned data. It deploys sensitivity labels, data loss prevention, Insider Risk Management, and shadow AI detection, establishing a solid governance foundation before AI goes live. In regulated industries, this is a prerequisite to ensure compliance through policy and guardrails.

Microsoft 365 Copilot Licenses and Managed Service: As a Tier 1 Microsoft CSP, XTIUM takes on the full onboarding of Copilot services and manages the ongoing agentic workloads within the Microsoft framework for its customers. XTIUM manages the full Copilot lifecycle starting with governance readiness to deployment, adoption, and optimization.

XTAI Agent Manager: The heart of XTAI Agentic operations, Agent Manager has been powering XTIUM’s own internal AIOps for over a year and now XTIUM is supporting customer agentic workloads on its high-availability platform. With advanced multi-LLM support, built-in security, policy management and governance, and on-premises options for air-gapped environments, XTIUM’s AI service architecture is leading the industry. When a workflow needs an AI agent, XTIUM is there to build, deploy, and operate it. XTAI Agent Manager is vendor-agnostic and accommodates third-party agents.

XTAI Orchestrator, NetOps and Cloud Manager: XTAI is embedded across the platforms customers already rely on. Launching Q3 2026, the XTAI Orchestrator is XTIUM’s unified AI command layer: a single pane of glass across NetOps, Cloud Manager, and Agent Manager, with end-to-end policy, governance guardrails, and vendor-agnostic integration. XTAI NetOps uses advanced hybrid AI architecture to proactively manage and protect complex, multi-vendor network environments, and was recognized by Gartner for delivering “AI-powered enhancements of network security offerings.”⁵ XTAI Cloud Manager delivers AI-powered visibility, spend intelligence, and active management across every XTIUM-managed service.

"XTIUM's new XTAI architecture and product portfolio is really what our customers are moving towards. The integration of voice, network, cloud and now AI, under one managed umbrella is truly impressive and solves many of the problems integrating AI going forward."
— Michael Riddell, President - Convergence Communications Strategies

The XTAI Difference

XTIUM brings its long history of being its customers’ full-stack trusted IT advisor to the AI revolution. Unlike others in the industry, XTIUM has built a dedicated team of AI engineers supported by vertically integrated operations resources with years of experience in real-world customer environments. XTIUM has conceived and crafted its own AI service platform, seamlessly supporting both existing and new AI workloads – securely and at scale that is in production environments today, running customer traffic.

“XTIUM’s mission has always been to make enterprise IT work the way it should — secure, reliable, and without the complexity falling on our customers. XTAI extends that mission into AI. We’re here to partner with our customers through their entire AI journey — making it real, making it work, and making sure it delivers the outcomes that matter.”
— Martin Call, Chief Operating Officer, XTIUM

Rely on XTIUM for comprehensive AI solutions addressing real-world needs. The AI Readiness Assessment, AI Adoption Advisory, AI Data Governance & Compliance, M365 Copilot Licenses and Managed Service, and XTAI Agent Manager and Custom AI Agents are in production today. Customers, technology vendors, and channel partners can engage at xtium.com or through their XTIUM account team.

About XTIUM

XTIUM is a global, AI managed services provider trusted by organizations across North America, Europe, and Asia, delivering secure, scalable, and governed solutions that enable customers to do more with less. Combining desktop as a service, network, security, cloud, unified communications, and AI, XTIUM keeps critical applications always on and secure under one accountable partner relationship. Four-time Gartner® Magic Quadrant™ Leader in Managed Network Services. Gartner® Visionary in Desktop as a Service. Learn more at xtium.com and connect on LinkedIn.

Sources

1. Gartner, "Critical Capabilities for Managed Network Services,” April 20, 2026.
2. Gartner, “2026 CIO & Technology Executive Survey”.
3. MIT NANDA Initiative, “The GenAI Divide: State of AI in Business 2025”.
4. KPMG Managed Services Outlook 2026, featuring IDC research.
5. Gartner / Computer Weekly, “How AI Will Transform Managed Network Services,” May 2026.