When Parents Trust the Ride, Students Thrive: New EverDriven Survey Data Shows 8 in 10 Parents Would Recommend the Service

New data reveals how safe, consistent transportation builds family confidence, reduces friction for districts, and keeps students on track for better outcomes

DENVER--(BUSINESS WIRE)--EverDriven, the leading provider of alternative student transportation solutions, today released new parent survey data demonstrating high levels of satisfaction, trust, and reliability, reinforcing EverDriven’s role as a critical partner for school districts navigating ongoing transportation challenges.

As districts across the country face persistent school bus driver shortages, increasing demand for individualized transportation, and rising expectations around safety and reliability, parent trust has become a clear measure of whether a transportation solution is truly working. EverDriven’s latest data shows that its model doesn’t just meet student needs; it earns the confidence of the families it serves.

Based on 2026 feedback from nearly 600 parents, over 80% of parents say they would recommend EverDriven to others, a strong indicator of trust in the company’s safety-first approach and consistent service delivery. Beyond satisfaction, these results underscore the essential role transportation plays in a student’s daily experience, including consistent attendance, stability and better overall student outcomes.

Real Parent Experiences

“As a single mother, I am big on my kid's safety. I had been skeptical about putting my kids in a stranger’s vehicle without me. But EverDriven changed all of that,” said Angie Nelson of Iowa. “The staff are kind, helpful and very understanding. The EverDriven VIP App allows me to track my kids from the second they get into the vehicle to when they arrive at school. EverDriven provides safety and gives parents comfort their kids are safe every day.”

“My child has gone through EverDriven for the last two years, and as a parent, my experience with the company has been amazing,” said Caressa Palmer of South Carolina. “The drivers are trustworthy, honest, and understanding. EverDriven is reliable and always on time. I would definitely recommend it to a friend or family member.”

What Parents Value Most

The survey data points to four things parents say matter most:

• Safety and trust: Every driver undergoes rigorous background checks, identity verification, and ongoing monitoring, supported by a culture of accountability and care. Safety protocols are designed specifically for student transportation, not ride-share.
• Real-time visibility: The EverDriven VIP app enables parents to track their child’s ride in real time, providing end-to-end visibility from pickup through drop-off.
• Consistency and reliability: Dedicated drivers and optimized routing support dependable, on-time service and a more familiar experience for students. For students with disabilities, 83% of rides are completed by the same driver, helping build consistency, trust and comfort.
• Communication and support: Responsive support teams work closely with families and districts to proactively address concerns and adapt to student needs.

“When a parent trusts you with their child, there is nothing more important than getting that right every single day,” said Mitch Bowling, CEO of EverDriven. “These results reflect the trust families place in us and our unwavering commitment to safety. From the drivers we vet to the technology we provide, everything we do is designed to give parents confidence that their children are safe, supported, and cared for from pickup to drop-off.”

Meeting a Growing Need

With ongoing driver shortages, increasing numbers of students requiring specialized transportation, and rising expectations around safety and reliability, districts are under pressure to deliver transportation solutions that work for every student.

In this environment, parent trust serves as a critical validation point. When families feel confident in transportation, districts experience fewer disruptions, reduced administrative burden, and greater confidence that students can consistently access their education.

To learn more about how EverDriven helps districts reduce transportation challenges while ensuring safe, consistent access to education, visit everdriven.com.

About EverDriven

EverDriven delivers modern student-centered transportation that's safe, consistent, and built for those who need it most. EverDriven specializes in routing and transporting students across all ranges of needs — from everyday support to the most complex circumstances — including students with disabilities, students experiencing housing instability, and other high-need populations. Serving more than 800 districts across 37 states, the company completed over 2 million successful trips last year. EverDriven’s deeply human, fully compliant, and AI-powered approach helps districts get students on the road in hours, not days, while maintaining consistent, high-trust rides that complement traditional yellow bus fleets. For more information, visit everdriven.com.