Motive Expands AI Platform to Automate Driver Qualification, Compliance, and Workforce Records Management, Saving Teams from Time-Consuming Administrative Work

New AI-powered Workforce Management capabilities eliminate manual document tracking, reduce compliance risk, and help prevent costly downtime

SAN FRANCISCO--(BUSINESS WIRE)--Motive, the AI platform for physical operations, today announced new advanced AI capabilities as part of its expanded Workforce Management product to help organizations tackle one of their biggest challenges: efficiently managing and empowering frontline teams at scale. The new capabilities aim to give organizations a single place to track and manage critical workforce processes like compliance documentation, timecards, and training—including automated record pulls for each driver— to reduce administrative work, streamline compliance, and boost productivity across physical operations.

More than half of organizations in the physical economy still manage workforce processes, such as driver documentation, using spreadsheets, paper files, and disconnected systems—leaving small back-office teams to manually track it all.¹ That can mean missed deadlines for renewing commercial drivers’ licenses, medical cards, and other required certifications; incomplete or inaccurate records; and drivers unable to work until paperwork is fixed. Federal Motor Carrier Safety Administration audit data shows compliance and recordkeeping errors — like outdated or missing documents in driver files — are among the most common issues uncovered during reviews, putting organizations at risk of costly Department of Transportation violations.

“Workforce management in physical operations has been manual and fragmented for far too long—but AI is changing all of that,” said Hemant Banavar, Chief Product Officer at Motive. “With these new capabilities, Motive is bringing qualifications, compliance, coaching, and workforce data into its integrated AI-powered platform to automate busywork so that organizations can work at a higher level of speed, visibility, and efficiency. This enables a fundamental shift from paperwork-driven processes to intelligent workforce management at scale.”

"We used to spend hours every week chasing down driver paperwork, updating spreadsheets, and manually tracking expiration dates just to stay compliant," said Gilbert Solano, Equipment Maintenance and Support Operations Manager at Watco. "Now, as we implement the Drivers Documents module and fully leverage the Motive system, we’re able to provide managers with accurate, real‑time information. This not only streamlines their workload, but also helps keep their teams and equipment safe and compliant. Now those processes are automated, and everything is in one place. That shift has saved our team significant time and made it much easier to keep our workforce compliant without slowing operations down."

The new AI-powered Workforce Management capabilities include:

• Integrated Motor Vehicle Records (MVRs): Instead of relying on expensive third-party systems or disconnected tools, teams can streamline ongoing MVR compliance by bringing driver record requests and reviews into one centralized workflow. Organizations can initiate and manage MVR pulls directly in the Motive Dashboard, with records automatically organized, kept up to date, and tracked with expiration alerts. This is designed to eliminate manual tracking, reduce compliance risk, and help surface potential issues earlier.
• Driver Walkthrough for Driver Qualification Documents: Helps ensure drivers are properly qualified by automatically preventing vehicle access or duty status when required documents are missing or expired. Organizations can set document requirements, enforce compliance rules, and guide drivers through quick in-app uploads to close gaps fast. Now managers can reduce compliance gaps and stay audit-ready with minimal manual oversight.
• AI-Powered Document Capture: Simplifies driver qualification management by automating the capture and validation of critical documents like licenses, medical cards, and MVRs. AI automatically extracts key details, reduces manual entry, and helps prevent compliance errors. Drivers can upload documents directly in the app within seconds, while fleet managers can quickly review and approve submissions. This enables fewer errors, faster approvals, and audit-ready documentation.
• New Workforce Management Hub: Connects driver profiles and workforce information in one place, with AI-powered insights to help leaders spot risks, guide coaching, and improve productivity. Organizations can quickly identify compliance or payroll issues and generate real-time reports without manual data pulls, reducing administrative burden and strengthening workforce operations at scale.

Motive Workforce Management is built within Motive’s centralized AI-powered platform to digitize and automate critical workforce processes. With Workforce Management, the work of managing people and teams lives alongside managing drivers, vehicles, and equipment in one place. This is designed to eliminate data silos and give teams a 360-degree view of their workforce. Connected by design and powered by AI, Motive Workforce Management can help organizations reduce manual and repetitive tasks, automate coaching, integrate training, surface risks earlier, streamline compliance, and proactively manage driver qualifications—freeing teams to focus on what matters most.

Learn more about Motive’s new Workforce Management capabilities here, and read our blog.

About Motive

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time, safety, operations, and finance teams can manage their workers, vehicles, equipment, and fleet-related spend in a single system. Motive serves nearly 100,000 customers from small businesses to Fortune 500 enterprises such as Halliburton, KONE, Komatsu, NBC Universal, and Maersk across a wide range of industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, waste services, and the public sector.

Visit gomotive.com to learn more.

¹ Based on an internal Workforce Management Survey of customers in 2023