Home Instead Recognized on Newsweek's America's Best Customer Service List

National ranking highlights Home Instead’s exceptional customer service and leadership in home care

SAN MATEO, Calif.--(BUSINESS WIRE)--Home Instead, an Honor company, and the world's leading provider of in-home care for older adults, has been named to Newsweek's America's Best Customer Service 2026 list. This distinguished honor reflects Home Instead's unwavering dedication to providing compassionate, personalized care that enables older adults to age with dignity and joy in the comfort of their own homes.

The designation comes at a time when the need for quality in-home care for older adults has never been more critical. With the U.S. expected to have more adults over 65 than children by 2034, the demand for trusted, compassionate care is rapidly accelerating. Home Instead continues to set the gold standard for in-home care services, prioritizing not just the physical well-being of older adults, but their emotional comfort, independence, and quality of life. Equally important, Home Instead partners closely with families, offering guidance, reassurance, and support as they navigate care decisions for their loved ones.

"This recognition validates what our clients and their families experience every day – care that goes beyond expectations," said Kim Atkinson, Chief Communications Officer, Home Instead. "For us, exceptional customer service isn't just about meeting needs; it's about honoring the life stories, preferences, and dignity of every client we serve. When you're trusted with someone's most precious years, excellence isn't optional – it's essential."

The annual Newsweek America's Best Customer Service list, presented in collaboration with Statista, identifies the top 730 companies across 166 categories based on comprehensive consumer feedback. The rankings take into consideration over 200,000 customer evaluations, assessing companies on likelihood of recommendation, quality of communication, professional competence, range of services, customer focus, and accessibility.

For Home Instead, these criteria align perfectly with their core mission. With more than 100,000 Home Instead Care Pros delivering over 60 million hours of personalized care annually, the company has built its reputation on understanding that every older adult deserves care tailored to their unique needs, preferences, and life circumstances.

“This recognition reflects the heart of who we are,” Atkinson said. “Our Care Pros bring more than skill – they bring empathy, understanding, and a deep respect for the families who invite us into their lives. Their commitment transforms care from a service into a relationship, and that’s what truly sets Home Instead apart.”

Home Instead's approach to in-home care extends far beyond basic assistance. The company's services are designed to support the whole person, helping older adults maintain their independence, stay connected to their communities, and continue living life on their own terms.

To find a Care Pro in your community, discover more at homeinstead.com.

About Honor Technology and Home Instead

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. In 2021, Honor acquired Home Instead, Inc., the world’s leading provider of home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 60 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Learn more at honorcare.com and homeinstead.com.

About Statista

Statista publishes hundreds of worldwide industry rankings and company listings with high-profile media partners. This research and analysis service is based on the success of statista.com, the leading data and business intelligence portal that provides statistics, business-relevant data, and various market and consumer studies and surveys.