Glassbox Validates AI-Driven Digital Experience Leadership with Prestigious ISO 42001 Certification

Achievement confirms Glassbox as an innovative and trustworthy AI partner to financial services firms

NEW YORK--(BUSINESS WIRE)--Glassbox, a leading provider of digital experience analytics, today announced it has achieved the esteemed ISO 42001 certification, the first international standard for Artificial Intelligence Management Systems (AIMS). With only a small number of organizations worldwide holding ISO 27001, ISO 27701 and ISO 42001 certifications, this achievement underscores Glassbox's role as an innovative and trustworthy AI partner to financial services firms.

“Glassbox is setting the standard for digital experience analytics, and earning ISO 42001 certification reinforces our leadership in secure, responsible and customer-centric AI,” said Yaron Gueta, Chief Technology Officer at Glassbox. “Our customers operate in some of the world’s most highly regulated industries, and this recognition confirms that they can rely on us for AI systems that are transparent and governed and designed with their needs in mind. We’re proud to be among a select group of global organizations to achieve this distinction.”

This certification also accelerates Glassbox’s broader AI strategy, anchored by GIA, Glassbox Intelligence Assistant, which delivers real-time insights that help organizations optimize every step of the digital customer journey. Together, ISO 42001 and Glassbox’s AI innovations deliver transparent, compliant and high-integrity insights at scale.

The certification joins Glassbox’s growing list of enterprise-grade security and privacy credentials, including ISO 27001, ISO 27701, ISO 27017, CSA Star and SOC 2 Type II attestations. Collectively, these certifications underscore Glassbox’s commitment to being a worldwide leader in the AI-driven digital experience industry.

To view Glassbox ISO certifications, please visit our data privacy and security page.

About Glassbox

Glassbox is a leading AI-driven platform that captures, analyzes and optimizes user interactions across all digital channels, including web and mobile. Trusted by the world’s top enterprises in highly regulated industries, Glassbox helps organizations enhance digital experiences, improve brand loyalty and drive revenue growth. By providing 100% user session capture, real-time alerts and AI-powered insights, Glassbox empowers businesses to identify and resolve customer challenges, ensure accessibility and prevent fraud attacks. Industry leaders such as Citi Bank, SoFi and Credit.com rely on Glassbox to transform data into actionable decisions. To learn more, visit www.glassbox.com.