NWN Launches AiVA AI Assistants and Managed DEX Solutions to Redefine Digital Employee Experience with AI-Powered Automation

AiVA AI-Powered Assistant and Managed Digital Employee Experience (DEX) Help Proactively Fulfill Complex Support Requests Like Slow PCs and Missing Applications While Providing Self-Service That Allows Employees to Resolve Technology Issues Independently

New Solutions Debut at NWN’s Third Annual Newport Summit on June 17

NEWPORT, R.I.--(BUSINESS WIRE)--NWN, the leading provider of AI-powered technology solutions, today unveiled two groundbreaking solutions—AiVA, an intelligent virtual assistant, and Managed DEX, a cloud-based digital experience platform—designed to transform how organizations support and empower their workforce.

Announced at NWN’s Third Annual Newport Summit, these integrated solutions deliver a proactive and predictive, data-driven approach to IT support and technology services, enabling employees to resolve issues like slow devices, network issues, or missing applications without submitting a ticket—dramatically improving productivity and satisfaction.

“The modern workforce expects intuitive, always-on support,” said Jim Sullivan, President and CEO, NWN. “AiVA and DEX deliver just that—turning insights into action and simplifying complex requests from employees through AI,” added Sullivan. “By integrating conversational AI with real-time device intelligence that can function with an organization’s HRIS platforms, such as Dayforce, we’re helping customers shift to a seamless digital employee experience.”

Smarter Support, Measurable Impact
Together, AiVA and Managed DEX:

- Deflect up to 50% of support tickets from day one.

- Monitor device health and compliance to prevent issues before they arise.

- Provide multilingual, sentiment-aware support across 100+ languages.

- Integrated with NWN’s Experience Management Platform (EMP) for unified observability and automation.

These solutions are already delivering measurable ROI for NWN customers by reducing IT overhead and accelerating digital adoption. Learn more here: https://nwn.ai/resource/transform-it-support-with-virtual-assistant-aiva/.

Industry Momentum
A recent Deloitte study predicts that by 2027, 50% of companies using Generative AI will pilot agentic AI solutions to automate multi-step business processes. NWN is accelerating the successful deployment and adoption of advanced solutions for their 6000+ customers with AiVA integrated with the EMP platform—empowering IT teams to deliver secure, resilient, and personalized experiences at scale.

Experience It Firsthand
Live demos of AiVA and Managed DEX will be showcased at the Newport Summit, followed by a Fireside Chat featuring real-world use cases. A video of the demo will be available at https://vimeo.com/1093573983/8779b579d4.

About NWN
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability, and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning an 80 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 82 Employee Net Promoter Score. For more information, visit: NWN.ai