ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud call center software for the enterprise market, today announced the appointment of Vikas Nehru as its new Chief Technology Officer. The announcement comes as the company continues to see significant growth and demand for its multichannel platform.
Previously CTO at Verint Systems (Nasdaq: VRNT), a global leader in Actionable Intelligence®, Vikas joins 3CLogic with over two decades of experience creating solutions for the Global 2000 with previous senior positions held at Kana Communications (acquired by Verint for >$500M), eGain, and IBM. With an extensive background in customer relationship platforms and communications, he will be tasked with accelerating 3CLogic’s success in attracting enterprise clients to its leading cloud contact center platform.
“I am profoundly honored to join 3CLogic, whose cloud-based solution represents a comprehensive offering to optimize customer engagement, and very much look forward to working with their global customers and partners to further enhance the product experience,” states Vikas.
Hosted on Amazon Web Services (AWS), 3CLogic has continued to expand its role and ranking within the global cloud-based contact center market per recent industry reports. With active deployments on four continents, the company has benefited from its ability to offer major enterprises an easy migration path to cloud, with its hybrid deployment capabilities, while still offering pure cloud solutions for organizations not tethered to existing legacy systems (i.e.: Cisco, Avaya, etc.).
"The adoption of Cloud within the contact center industry has finally hit an inflection point with Amazon's entry into the space validating the market need while putting the legacy players, who have failed to keep pace with technology, on notice. Unlike its competitors, 3CLogic’s hybrid strategy eases the journey away from on-premise with its 'stairway to the cloud' approach without disrupting existing operations and investments,” explains Vikas.
This comes in addition to 3CLogis’c ability to seamlessly integrate its CTI and end-to-end Call Center solution with leading customer relationship platforms (ServiceNow®, SugarCRM®, Microsoft Dynamics®, Salesforce®, etc.) to help organizations gain greater change control across communication channels, enhance agent efficiency, and improve administrative visibility into what drives successful customer engagements and outcomes.
“Vikas’ track record of scaling organizations and delivering on ambitious product roadmaps makes him a perfect fit for 3CLogic. We could not ask for a more qualified leader to drive innovation with a focus on creating value while improving the customer experience” says Denis Seynhaeve, 3CLogic CEO. “I am thrilled to welcome Vikas to our management team.”
3CLogic is a leading provider of cloud call center software, providing a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses. Designed to complement existing operational workflows and various systems of record (CRM, Ticketing, etc.) 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations. With active deployments on four continents, 3CLogic leverages its unique architecture hosted on Amazon Web Services (AWS) in either its Pure Cloud or Hybrid Cloud (ie: integration with Cisco, Avaya, etc.) offerings while delivering market-leading security, scalability, system flexibility, and reliability. For more information, please visit www.3clogic.com.