FRISCO, Texas--(BUSINESS WIRE)--Contact center operators now have a powerful new tool that pinpoints where and when to suspend and resume customer contact during disasters. ContactRelief, LLC, a Houston-based startup, today launched the industry’s first disaster decision service for contact centers. The company’s Disaster Decision Engine is a cloud-based service that monitors for adverse events such as hurricanes, floods, tornadoes, earthquakes and other man-made and natural disasters. Its specially designed rules recommend where and when contact centers should suspend and ultimately restart contact with consumers.
Progressive contact centers know that shaping outbound contact in the wake of a disaster isn’t just the right thing to do, it’s smart business. Since customer priorities change when disaster strikes, contact operations must be able to respond quickly and accurately to these new imperatives. ContactRelief offers a new approach to contact operations. One that lets contact centers custom-tailor their contact operations using real-time, hyper-localized disaster data. More comprehensive, and more specific, than alternative methods, ContactRelief’s Disaster Decision Engine helps operators make the best decisions –for their business, for their brands –and most importantly, for their customers.
“Outbound contact is the contact center’s collections and sales driver,” said Doug Schultz, Chairman of ContactRelief. “But when disaster strikes, knowing when to –and more importantly, when not to –call consumers can have a lasting effect on brand reputation, agent efficiencies, compliance and overall sales. As seasoned contact center operators ourselves, we understand the importance of accurate and timely disaster data in contact operations. That’s why we believe real-time disaster data is essential in making smart business decisions.”
The company is launching the product at InsideARM’s First Party Summit in Frisco, Texas. “The companies that attend the First Party Summit are leaders in first party collections, outsourcing, and customer care,” said Mike Chandler, CEO at ContactRelief. “By using our product, these companies can demonstrate their compassion to consumers in times of disaster, enhance their brand image, while optimizing calling efficiency and avoiding compliance risk concerns,” he said.
ContactRelief is a Houston, Texas based information service company founded in 2017 by Doug Schultz, Mike Chandler and other owners and executives formerly with United Recovery Systems, one of the largest privately held account receivables management companies in the United States. In 2008, Mr. Schultz started the Schultz Family Foundation. The foundation's focus is to provide funding to disaster relief charities as quickly as possible after a major disaster. Due to his leadership, ten percent of ContactRelief profits will be directed to disaster relief charities.
For more information visit http://www.contactrelief.com