MINNEAPOLIS--(BUSINESS WIRE)--Avtex, a provider of Customer Interaction Management Solutions, announced today that they have acquired Integrated Access Solutions (IAS), a customer experience (CX) and contact center solutions provider. IAS specializes in custom built, hand crafted contact center solutions leveraging the Genesys and Microsoft platforms.
“We’re really excited to bring the IAS team into the Avtex family and cement a broader footprint in the West,” says George Demou, Avtex President and CEO. “The IAS commitment to quality and focus on CX technologies aligns nicely with Avtex.”
As part of the acquisition process, the partners at IAS will join Avtex to share their deep knowledge of contact center and CRM experiences and technology.
“Joining Avtex immediately expands our ability to deliver the very best customer experience to our clients and help to enable them to do the same for their customers,” said Don Vander Wal, President and CEO of IAS. “We truly look forward to adding the breadth of experience George and team bring across customer engagement, business productivity and contact center services.”
The acquisition will provide customers with an expanded portfolio of CX innovation and technical expertise. IAS will now be branded as Avtex, all employees will be retained and continue to leverage the growing Irvine, CA office.
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. Avtex offers a wide range of services to support CX, including CX Consulting, Technology Optimization, Technology Innovation and Systems Management. The company’s is recognized as a top Microsoft and Genesys Gold Partner, these partnerships help provide a wide range of technology solutions, including Contact Center, Customer Intelligence, Business Productivity, App Development and more. Visit www.avtex.com for more.
Since 2002, IAS has taken a hands-on approach to communications solutions development. Whether implementing complex Unified Communications environments or modernizing entire contact centers, the IAS team works side by side with its customers to develop cost-effective options that yield quantifiable CX results.