ORLANDO, Fla.--(BUSINESS WIRE)--Altocloud, the Digital Customer Engagement Company, today announced a Sales Communications Solution built on the Cisco Spark Platform. The solution uses Customer Journey Analytics to identify prospects of interest on a company’s website and instantly alert team members in a Spark space. Sales Reps can immediately engage prospects matching interesting personas, directly from within Spark. Altocloud automatically sets up a 1-to-1 private Spark space, enabling customer collaboration leading to successful outcomes. Altocloud, a Cisco Solution Partner, also announced an agreement with Cisco, which will enable Cisco to resell the Altocloud solution to its customers.
Data3, a publicly traded cloud services and solutions company based in Australia, has recently been leveraging Altocloud’s solution with Cisco Spark. “The integration of both tools gives me an inside look, real-time, into who is utilizing our platform. The seamless flow then allows me to collaborate on these insights like never before. In the past, this detail was not readily accessible to Sales teams,” said Elijah Lambert, National Manager of Customer Success, Maintenance Services / Product Owner, Hub.
“For two years, Altocloud has offered solutions that allow customer engagement using a context-based, customer journey approach,” said Sheila McGee-Smith, McGee-Smith Analytics. “With this new Sales Communications Solution built on Cisco Spark, Altocloud extends these capabilities to sales professionals. Both inside and outside sales teams are now able to provide easy, persistent communications to customers and the company has one place to prioritize, track and share these interactions.”
“Today’s sales teams need tools to instantly identify the best prospects for engagement,” said Barry O’Sullivan, CEO Altocloud. “Altocloud’s solution leverages the power of the Cisco Spark platform to enable the right engagement at the right time in the customer journey.”
The solution is planned to be generally available in April 2017.
Altocloud also announced today a deeper integration with Cisco’s Contact Center Enterprise Platform (UCCE), using the power of Customer Journey Analytics to enhance Enterprise Chat and Email (ECE). With the Altocloud integration, agents will now be able to view customer journey history when an incoming chat occurs and businesses will be able to trigger proactive and predictive ECE chats any the right time in the customer journey. In addition, agents will be able to escalate from ECE chat to a Spark Video Call with the customer.
Altocloud will be demonstrating these Solutions at Enterprise Connect 2017 and Exhibition, in Booth 2007 on March 27-29, 2017 at the Gaylord Palms in Orlando, FL (link). – see https://www.altocloud.com/enterprise-connect/
Altocloud is a Digital Customer Engagement platform that combines customer journey analytics with voice, video, and messaging interactions to deliver a seamless customer experience and better outcomes for business. Delivered through an easy-to-deploy SaaS platform, the Altocloud software helps companies reach online prospects at just the right moment to help close sales, drive revenue and streamline customer experiences. The company is based in Mountain View, California. See http://altocloud.com.