TAMPA, Fla.--(BUSINESS WIRE)--Pilgrim Quality Solutions, a leading global provider of enterprise quality management software and services for the Life Sciences, today announced Bernard Jee, Pilgrim Product Manager for its Complaint Management and Quality Intelligence solutions, will address attendees at the 2017 Product Complaints Forum, being held March 27-28, 2017, in Philadelphia, PA.
During his presentation, Safeguard Your Customers: Next Practices in Effective Product Complaint Management, Jee will highlight the most crucial components of an effective complaint management system. He will present key regulatory audit lessons by describing proven approaches to compliant complaint handling, and pinpoint the most significant metrics to quickly resolve product issues and make effective decisions based on actionable data insight.
“Complaint data is empowering data," Jee said. “Captured product and customer data drives continuous improvement by separating fact from fiction. It provides information that you can actually act upon, and not just what you think you should act upon when addressing complaints.”
This year’s Product Complaints Forum will provide insight on how to improve the management of product complaints and constructing strategies for withstanding potential recalls. This program will feature case studies, panel sessions and two tracks designed to deliver information for pharmaceutical, biotechnology, and medical device professionals involved in all stages of handling product complaints and potential recalls.
SmartSolve®, Pilgrim’s global platform for enterprise quality management software (EQMS), features Complaint Management, a proven solution for streamlining complaint handling and regulatory reporting. It supports regulatory compliance and increases management oversight through integrated and configurable reporting and business intelligence tools.
Pilgrim Quality Solutions is the leader in quality compliance management software and services for Life Sciences. For more than 20 years, our solutions have automated thousands of processes across global company sites to manage the quality and compliance of life’s most important products. Our cloud-based and on-premise solutions include in-the-box best practice workflows, document and process management, dashboards, electronic signatures, audit trails, and automated validation – helping companies more easily achieve quality system compliance and pass regulatory audits. Pilgrim Quality Solutions is majority owned by Boston-based private equity firm, Riverside Partners LLC. With Pilgrim Quality Solutions as your partner, you are prepared to succeed. For more information, visit www.pilgrimquality.com.