NORWALK, Conn.--(BUSINESS WIRE)--HomeServe USA (HomeServe), a leading provider of home emergency repair service plans, was presented with 4 Gold, 8 Silver and 4 Bronze Stevie® Awards at the 11th annual Stevie Awards for Sales & Customer Service. HomeServe also received a “Grand Stevie Award,” recognizing the company as the third most honored organization in the competition that included 10,000 nominations from 60 countries.
HomeServe won Gold in the following categories:
- Customer Service Department of the Year - All Other Industries
- Customer Service Management Team of the Year
- Back-Office Customer Service Team of the Year - All Other Industries
- Front-Line Customer Service Professional of the Year - All Other Industries
In addition, HomeServe earned Silver in the following categories:
- Contact Center of the Year (Over 100 Seats) - All Other Industries
- Contact Center Professional of the Year
- Back-Office Customer Service Professional of the Year - All Other Industries
- Best Use of Technology in Customer Service,
- Contact Center Solution – New
- Collaboration Solution – New
- Award for Innovation in Customer Service - All Other Industries
- Best Use of Technology in Customer Service - All Other Industries
HomeServe also received Bronze recognition in the following categories:
- Young Customer Service Professional of the Year
- Customer Service Complaints Team of the Year - All Other Industries
- Relationship Management Solution – New
- Marketing Solution – New
Since 2003, HomeServe has been serving homeowners in the US and Canada, with a priority to provide its over 2.8 million customers with a best-in-class customer service experience. The Customer Service Contact Center team, located in Chattanooga, TN, exemplifies HomeServe’s core mission and values of giving back to the community and going beyond the call of duty to ensure every customer has a positive, seamless experience. HomeServe’s mission is rooted in its number one value, to keep the customer at the heart of everything employees do and really understand every customer’s struggle and need. This is the fourth time HomeServe has been recognized within the Stevie Award for Sales and Customer Service category.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes several of the world’s leading business awards programs including the prestigious American Business AwardsSM and International Business AwardsSM.
The awards were presented during a gala banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada. More than 650 executives from around the world attended.
“We are honored and humbled to be recognized again by the Stevie Awards for our commitment to quality and experience in sales and customer service,” said Tom Rusin, CEO of HomeServe USA. “It has been and continues to be our main focus to ensure that customer service is at the heart of everything we do. The HomeServe team consistently strives to go above and beyond to deliver the best possible service experience for our customers and this recognition reflects on our ongoing efforts to raise the standard of excellence in our work.”
“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” said Michael Gallagher, founder and president of the Stevie Awards. “The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
HomeServe USA Corp (HomeServe) is a leading provider of home repair solutions serving over 2.8 million customers across the US and Canada under the HomeServe, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names. Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage and quality local service. As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through over 400 leading municipal, utility and association partners. For more information about HomeServe, a 2016 Connecticut Top Workplace winner and recipient of sixteen 2017 Stevie Awards for Sales & Customer Service, please go to www.homeserveusa.com. For information on SLWA visit www.slwofa.com and for SLWC visit www.slwofc.ca. To connect with HomeServe on Twitter and Facebook, please visit www.twitter.com/homeserveusa and www.facebook.com/HomeServeUSA.