MALVERN, Pa.--(BUSINESS WIRE)--Balfour Beatty Communities, a leading provider of property management, development and related real estate services for the multifamily, military and student housing markets, has been awarded both the Platinum A List and A List awards for customer service excellence across its Air Force housing portfolio. The recognition is based on the results of a comprehensive resident satisfaction survey managed by nationally recognized benchmarking firm CEL & Associates, Inc.
“Balfour Beatty Communities’ priority is to provide the highest level of customer service to the military members and their families who live in our communities,” said Balfour Beatty Communities senior vice president, Anne-Marie Niklaus. “We are truly honored to be recognized with these awards as they are a tribute to the hard work and dedication of our employees and confirmation we are delivering quality and value for our residents.”
The annual survey allowed residents to provide their opinions on a variety of factors, such as communication between management and residents, community and unit maintenance, leasing services and other criteria.
Five Platinum A List awards and 63 A List awards were earned for Balfour Beatty Communities-managed Air Force housing communities located at Altus Air Force Base (OK), Beale Air Force Base (CA), Cavalier Air Force Base (ND), Dyess Air Force Base (TX), Ellsworth Air Force Base (SD), Fairchild Air Force Base (WA), Grand Forks Air Force Base (ND), Lackland Air Force Base (TX), Luke Air Force Base (AZ), Malmstrom Air Force Base (MT), Minot Air Force Base (ND), Moody Air Force Base (GA), Mountain Home Air Force Base (ID), Sheppard Air Force Base (TX), Tinker Air Force Base (OK), Travis Air Force Base (CA), Tyndall Air Force Base (FL), Vandenberg Air Force Base (CA) and Whiteman Air Force Base (MO).
Developed by CEL & Associates, Inc., the A List Awards for Customer service recognize companies whose management performance and commitment to the highest level and quality of customer service are considered to be the best in the industry. CEL is the largest independent surveyor of customer opinions in the real estate industry and conducts more than 2,500,000 customer surveys annually to establish service and performance benchmarks use throughout the U.S.
About Balfour Beatty Communities
Balfour Beatty Communities, LLC is a diversified real estate services company delivering development, design, financing, construction, renovation, property and facilities management services in the multifamily, student and military housing sectors. A leader in the industry, Balfour Beatty Communities has more than 50,000 residential units and $6 billion in real estate assets under management and has developed or renovated more than 29,000 units with a total value of close to $4 billion. Headquartered outside Philadelphia, PA, Balfour Beatty Communities has more than 1,200 employees and is a subsidiary of Balfour Beatty Investments, Inc.
Balfour Beatty Investments is part of Balfour Beatty plc, a global leader in construction services, support services, and infrastructure investment.
