PLANTATION, Fla.--(BUSINESS WIRE)--Today e-Builder, the leading cloud-based construction program management solution for capital projects, was named the best Customer Service Team of 2016 as part of the 2016 SIIA Company CODiE Awards. The winner announcement was made by the Software & Information Industry Association (SIIA), the principal trade association for the software and digital content industries.
The CODiE Awards are the only peer-reviewed awards of their kind and, for over 30 years, have recognized thousands of software, information and education technology companies for achieving excellence in products and services. An SIIA Company CODiE Award win is a prestigious honor as it is a recognition of tremendous accomplishments for 2016.
Unique in the construction industry, e-Builder’s focus on owners fosters a more streamlined and collaborative approach to capital project management, but it also raises the bar for the company’s customer service requirements. While e-Builder Enterprise is licensed to facility owners, users include an extensive network of project contractors, including architects, construction workers and business professionals, while collaborating on construction projects. Project success is dependent on team collaboration, user adoption and skills development training on the e-Builder platform.
e-Builder is committed to providing best-in-class customer service and support not only to its trained license holders, but to all e-Builder Enterprise users. With an average of 29,000 users logging into e-Builder Enterprise each month, the company’s customer service department hears from a wide range of people with varying experiences, technical expertise and familiarity with e-Builder. To address the needs of this diverse user group, e-Builder focuses on staffing its customer support team with highly-trained subject matter experts available 24/7, and releasing quarterly, customer- feedback-driven product updates and webinars. Customers are happy and satisfied with e-Builder’s above and beyond attitude, and it continues to drive e-Builder’s consistent growth and success. In fact, e-Builder’s Capterra and Software Advice reviews highlight e-Builder’s emphasis on customer service. As one satisfied customer says, “customer service is great. Great way to make sure everyone has access to the latest information.”
“We are humbled by this prestigious designation, and encouraged by its affirmation of our investment in e-Builder’s customer success team,” said Ron Antevy, president and CEO. “When we work hard to ensure that our customers and their contractor communities get the most out of e-Builder Enterprise, they’re ultimately able to save money and produce better project outcomes.”
“SIIA’s 2016 Company CODiE Award winners are some of the most outstanding teams and individuals impacting businesses across the world. Recognized by SIIA’s Software & Services Division, the Company CODiE Winners should be proud of this prestigious accolade honoring excellence and achievement in the technology industry,” said Rhianna Collier, VP & Managing Director for the Software & Services Division at SIIA. “We congratulate all of this year’s Company CODiE Award winners, and thank them for the contributions they have made to their industries.”
Details about all the winning teams can be found here.
About the SIIA Company CODiE™ Awards
The SIIA Company CODiE Awards celebrate excellence and achievement in the tech industry by honoring outstanding teams and individuals for their accomplishments, leadership and commitment to the industry. For more information, visit the website.
About SIIA’s Software & Services Division
The Software & Services Division of SIIA (SSD) represents the best software companies and products in the world, those companies that develop the applications, services, infrastructure and tools driving the success of today’s high-tech industry. SSD's programs and activities are designed to foster company growth and success by providing professional insights and strategy, executive networking, industry exposure and business development opportunities. SSD member executives actively collaborate to share business and operational expertise, best practices, and new innovations to help companies efficiently build growing and successful businesses. For more information, visit www.siia.net/SSD.
e-Builder is the leading provider of integrated, cloud-based construction program management software for top facility owners and the companies that act on their behalf. The company’s flagship product, e-Builder Enterprise, improves capital project execution, resulting in increased productivity and quality, reduced cost and faster project delivery. Since 1995, e-Builder’s technology leadership and construction industry focus has provided thousands of global companies, government agencies, and healthcare and educational institutions managing billions of dollars in capital programs with solutions to improve the plan, build, and operate lifecycle. The company is privately held and headquartered in Plantation, Florida. For more information, visit www.e-Builder.net.