NEW YORK--(BUSINESS WIRE)--Datadog, the essential monitoring service for modern cloud environments, today announced their latest integration with Atlassian JIRA. The new integration works by automatically creating, tagging, tracking and updating JIRA tickets from Datadog alerts. This will greatly reduce the time spent on root cause analysis and issue resolution for application and infrastructure problems.
JIRA, Atlassian’s flagship project management service, is designed for software developers tracking code-level bug fixes. Now, operations teams can track infrastructure concerns alongside these bug fixes within the same tool. This increase in productivity and communication across departments will help prevent downtime for enterprises that could have costly results.
“We're very excited about Datadog’s new JIRA integration; it will allow us to fully automate the support workflow, from incident generation to change tracking,” said John Hayes, Senior Manager of Global Cloud Services at North Plains. “Allowing triggered alerts to automatically open and update tickets will remove duplication of effort and keep our support team updated on the latest state of our infrastructure.”
The new integration automates these processes:
- Creating JIRA tickets when performance issues are detected within Datadog
- Populating JIRA tickets with pertinent information about identified issues
- Updating existing JIRA tickets when new performance information surfaces
“Pulling operations issues into JIRA alongside dev issues opens the door to better collaboration,” said Ian Buchanan, Developer Advocate at Atlassian. “Before this integration, Ops work had to be tracked in a separate tool if it was tracked at all. Now, development and operations teams can collaborate on cross-cutting issues in order to resolve them faster.”
Datadog has existing integrations with HipChat, Atlassian’s real-time team messaging platform, as well as Bitbucket, Atlassian’s platform for code collaboration.
Datadog is the world’s leading monitoring service for cloud-scale applications, bringing together data from servers, databases, tools, and services to present a unified view of your entire stack. These capabilities are provided on a SaaS-based data analytics platform that enables Dev and Ops teams to work collaboratively to avoid downtime, resolve performance problems, and ensure that development and deployment cycles finish on time. Since launching in 2010, Datadog has been adopted by thousands of enterprises including Airbnb, Twilio, Zendesk, and Atlassian.