CompuCom Survey: IT Pros View Lower Labor Costs as Biggest Benefit of Robotics Process Automation

Viewpoint Reflects Common Thinking and “Misses the Mark,” Says CompuCom CTO

According to a new survey from CompuCom, IT pros see reduced labor costs as the biggest benefit of robotics process automation, but that common thinking may miss the mark. (Photo: Business Wire)

???pagination.previous??? ???pagination.next???

PLANO, Texas--()--According to a new survey from CompuCom Systems, Inc. (“CompuCom®”), a leading technology infrastructure services company, IT professionals see reduced labor costs (43 percent) as the biggest benefit of robotics process automation (RPA), over competitive edge (24 percent), better customer experience (20 percent) and employee job satisfaction (13 percent). The online poll collected responses from 600 IT professionals across multiple industries from May 26 – September 15, 2016.

RPA allows employees to configure software agents, or “robots,” to handle high-volume, repeatable, rules-based tasks that previously required a human to perform, such as entering data into systems or responding to messages and events. Valued at $183 million three years ago, the global RPA market is expected to be worth $4.98 billion by 2020, according to a report from Transparency Market Research, and most companies today are beginning by implementing just the lower-end capabilities of RPA.

CompuCom CTO Sam Gross noted, “There’s no question that RPA is transforming how we do business and we’re only seeing the tip of the iceberg with these capabilities, but do organizations win with RPA just by lowering costs? The real impact comes from empowering people to get their jobs done better, which leads to improved customer experiences – and a competitive edge.”

Respondents to the CompuCom poll answered the question, “What do you see as the biggest benefit of Robotics Process Automation?

Reduced labor costs – 43%
Competitive edge – 24%
Better customer experience – 20%
Employee job satisfaction13%
Total votes: 600

CompuCom is accelerating its presence in the automation space, with the recent acquisition of the Internet of Things (IoT) business of Extensys, a top provider of IoT solutions, and the integration of its core team. CompuCom also recently partnered with intelligent automation leader Arago to integrate Arago’s problem-solving artificial intelligence solution, HIRO™, into all of CompuCom’s managed services solutions for the data center – enabling incidents to be diagnosed and remediated more quickly, efficiently and with greater certainty.

About CompuCom

CompuCom Systems, Inc., a global company headquartered in Plano, Texas, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies committed to enhancing their end users’ experience. Founded in 1987, privately held CompuCom employs approximately 11,500 associates. For more information, visit www.compucom.com.

© 2016 CompuCom Systems, Inc. All rights reserved. CompuCom is a registered trademark of CompuCom Systems, Inc.

All other trademarks used in the article are the property of their owners and are used with permission.

All articles quoted or linked in the article are the property of the owner or publisher and are used with permission.

Contacts

Roberts Buchanan, Inc.
Jay Roberts, 212-924-2582
jay@robertsbuchanan.com

Release Summary

According to a new survey from CompuCom, IT pros see reduced labor costs (43 percent) as the biggest benefit of robotics process automation, but CompuCom’s CTO says that viewpoint misses the mark.

Contacts

Roberts Buchanan, Inc.
Jay Roberts, 212-924-2582
jay@robertsbuchanan.com