SCOTTSDALE, Ariz.--(BUSINESS WIRE)--LiveOps, Inc., the leader in scalable contact center customer service solutions, is pleased to announce that senior vice president and general manager, Greg Hanover, has been appointed chief operating officer, a new position within LiveOps. Hanover will oversee leadership, strategy and operational excellence across the business and continue to report to the LiveOps’ Board of Directors.
“Greg is a seasoned and respected leader who has year after year produced strategic growth results for LiveOps,” said Jim Watson, LiveOps Board Member and Managing Director of Presidio Partners, a venture capital firm located in San Francisco, CA. “The Board has complete confidence in Greg’s ability to drive strategy and operational excellence across the corporate, client services, and agent operations.”
Hanover brings 15+ years of technology and contact center expertise to his new chief operating officer position. Hanover joined LiveOps in 2008 to oversee the client services organization and drive quality customer service. Then in 2012, he was named vice president of community operations overseeing a 20,000-strong agent community with a focus on expanding the model into new verticals including enterprise customer care. In 2014 was named senior vice president and general manager where he became responsible for LiveOps’ end-to-end contact center services strategy and market acceleration.
“Greg has a proven track record of success across the critical functions within the business including the agent, client, business development and strategy operations,” said Watson. “With a keen focus on LiveOps’ people-based business, he is the trusted leader for LiveOps’ strategic growth and ensuring the company maintains highly satisfied clients and agents.”
Greg has held previous contact center leadership roles at the West Corporation and InPulse Response Group. He has extensive customer service expertise in the retail, financial services, and healthcare industries. Greg holds an MBA and B.S. Degree in Marketing from Canisius College.
For more information on LiveOps, Inc., please visit: http://www.liveops.com/.
If you are a highly skilled teleservices representative and would like to become a member of LiveOps' Nation of independent agents, please apply here: http://join.liveops.com/.
About LiveOps, Inc.
LiveOps, Inc. is a pioneer in the contact center industry, with the largest U.S.-based network of more than 20,000 virtual, independent agents. In 2000, LiveOps started the journey to help establish the work-from-home model in customer service. Today, LiveOps is a leader in specialized, scalable, and limitless contact center solutions for retail, insurance, financial, and health and human services clients. LiveOps’ unmatched scalable and on-demand community of agents is an ideal solution for any organization that experiences fluctuating call patterns, has high volume requirements, or need highly-qualified agents. Headquartered in Scottsdale, Arizona, LiveOps is the experienced, innovative service provider with the right agents to produce better and faster results. For more about LiveOps, visit http://www.liveops.com/.