BELLEVUE, Wash.--(BUSINESS WIRE)--Puget Sound homebuilder Quadrant Homes has been recognized for the seventh year in a row with the coveted Guildmaster Award for service excellence. GuildQuality, a third-party customer satisfaction surveying company based in Atlanta, presents national Guildmaster Awards to home builders, remodelers, and contractors who are the highest-rated by their customers.
GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates. Quadrant was one of over 200 companies recognized by GuildQuality for delivering exceptional customer experiences. In determining the companies who were recognized with this honor, GuildQuality considers two primary metrics: the percentage of customers who would recommend the business, and the percentage of customers who responded. Quadrant Homes achieved a recommendation rate greater than 90% from their customers, who were surveyed through GuildQuality.
“At Quadrant, the customer experience is our driving focus,” said Ken Krivanec, president of Quadrant Homes. “It’s always an honor when our customers say they are having a great experience with our home designs, customer service, and home buying process.”
About Quadrant Homes
Quadrant Homes is in its 47th year of award-winning home building in the Puget Sound region - more Washingtonians live in a Quadrant home than in one constructed by any other builder. The company is currently building or developing new-home communities in King, Snohomish, Pierce, Thurston, Kitsap, and Skagit counties. Quadrant has been named a Builder of the Year by the Master Builders Association of King and Snohomish Counties, and one of Washington’s Best Work Places by The Puget Sound Business Journal. Quadrant has also been designated by the Environmental Protection Agency as a qualified ENERGY STAR® builder. Quadrant is a member of TRI Pointe Group (NYSE:TPH), a family of premium regional homebuilders supported by the significant resources, economies of scale and thought leadership of a national foundation. Together this makes TRI Pointe Group one of the largest homebuilders in the U.S. Quadrant Homes and the TRI Pointe subsidiaries have been named the 2014 Developer of the Year by Builder and Developer and the 2015 Builder of the Year by BUILDER Magazine. For more information about Quadrant, please visit the Quadrant Homes website, Quadrant Homes Twitter and Quadrant Homes Facebook.
GuildQuality helps builders, remodelers, and contractors manage their most valuable asset - their reputation. Our members rely on our service to gather customer feedback, measure satisfaction, and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit www.guildquality.com.