FRAMINGHAM, Mass.--(BUSINESS WIRE)--Staples, Inc. (Nasdaq: SPLS) announced today it will be launching “Staples Rush,” its same-day delivery service to Staples.com customers in major metropolitan areas across the U.S., bringing businesses the products and services they need to make more happen faster than ever.
Customers placing orders by 3:00 p.m. local time Monday – Friday on Staples.com for delivery in specific areas of select markets will soon be able to choose during the checkout process to have their orders delivered by 7:00 p.m., initially for a fee of $14.99 per delivery, which may be subject to change while the project is in beta. The service is now live in parts of Boston, Dallas, and Manhattan with other cities including Chicago, Houston, Los Angeles, San Francisco and Seattle to follow shortly. Additional products and services (such as Copy & Print) will also be added in the upcoming months. Further, Staples Rush will eventually roll out to contract customers of Staples Business Advantage, Staples’ business-to-business division.
“Businesses want their online orders fulfilled faster than ever,” said Faisal Masud, executive vice president, global e-commerce, Staples, Inc. “Thanks to Staples’ unmatched omnichannel capabilities, which already include the ability to buy online and pickup in store, we will deliver the products customers need when they need them, so they can make more happen without having to wait on shipped orders.”
Staples Rush will cover thousands of products available in Staples’ stores, and the company will leverage its own world-class supply chain organization, including its network of retail locations, to fulfill same-day delivery orders. In most markets, Staples will be utilizing its own delivery fleet to provide an unmatched level of service to their customers. All items must be marked especially for same-day-delivery in order to be eligible.
“By offering a wholly-owned same-day delivery experience, Staples is providing businesses the type of customer service they’ve come to expect from us throughout their entire transaction,” said Mike Bhaskaran, executive vice president, supply chain & logistics, Staples, Inc. “The development process for Staples Rush is a truly a collaborative and cross-functional effort that brought together different areas of expertise, including supply chain, e-commerce and merchandising, to create a valuable service for our customers.”
More information can be found at www.staples.com/rush.
About Staples, Inc.
Staples retail stores and Staples.com help small business customers make more happen by providing a broad assortment of products, expanded business services and easy ways to shop, all backed with a lowest price guarantee. Staples offers businesses the convenience to shop and buy how and when they want - in store, online, via mobile or though social apps. Staples.com customers can either buy online and pick-up in store or ship for free from Staples.com with Staples Rewards minimum purchase. Expanded services also make it easy for businesses to succeed with in-store Business Centers featuring shipping services and products, copying, scanning, faxing and computer work stations, Tech Services, full-service Print & Marketing Services, Staples Merchant Services, small business lending and credit services.
Staples Business Advantage, the business-to-business division of Staples, Inc., helps mid-market, commercial and enterprise-sized customers make more happen by offering a curated assortment of products and services combined with deep expertise, best-in-class customer service, competitive pricing and state-of-the art ecommerce site. Staples Business Advantage is the one-source solution for all things businesses need to succeed, including office supplies, facilities cleaning and maintenance, breakroom snacks and beverages, technology, furniture, interior design and Print & Marketing Services. Headquartered outside of Boston, Staples, Inc. operates throughout North and South America, Europe, Asia, Australia and New Zealand. More information about Staples (NASDAQ: SPLS) is available at www.staples.com.