PLANO, Texas--(BUSINESS WIRE)--NTT DATA, Inc., a leading business and IT services provider, today announced the availability of its new perspective paper, “The AI Revolution in Insurance: A Reality Check” and infographic on the media-hyped showdown between AI and insurance agents. The paper’s development was spearheaded by NTT DATA Consulting, the industry-centric, business and technology consulting approach from NTT DATA.
The report mines NTT DATA’s deep insurance industry experience and technology expertise, as well as a variety of data sources, to explore the rise of AI, robo-advisors and other automated technologies in today’s insurance industry landscape – and their impact on agents and underwriters in particular. In addition to exposing customers’ mixed feelings about their role in the advising, purchasing, and servicing of insurance products, the paper suggests that carriers plan and invest wisely in these rapidly advancing technologies to ensure they get the business benefits they expect while giving their customers the experience they want.
“AI, robots, and robo-advisors will continue to mature and will undoubtedly have a growing impact on the insurance industry and many other aspects of our lives,” says co-author Joel Collamer, vice president and Insurance Consulting Practice lead, NTT DATA, Inc. “The more pressing question is how carriers should invest today to maintain their competitiveness and prepare for the future.”
“One of the most important things carriers can do as they move forward with their AI strategies is to really understand the customer’s end-to-end journey,” said Lisa Woodley, vice president, Digital Experience, NTT DATA, Inc. and co-author of the paper. “Automation and self-service can be hugely beneficial, but only if they are implemented at the right time and in the right context for customers’ needs.”
“The AI Revolution in Insurance: A Reality Check” is available on the NTT DATA website and at NTT DATA’s booth # 1017 at the IASA Conference in San Antonio, TX this week (June 12- 15).
About NTT DATA Consulting
NTT DATA Consulting takes an industry-centric approach to business and technology consulting. We seamlessly integrate business strategies and enabling technology to help clients accelerate business-driven transformation and compete in the digital world. NTT DATA Consulting has the unique ability to create end-to-end solutions by tapping the entirety of NTT DATA’s global technology and business process capabilities. In financial services, our 1,000-plus business consultants and 4,000 technology experts work with 25 of the leading financial institutions in North America. Visit www.nttdata.com/USconsulting to learn more.
About NTT DATA
NTT DATA is a leading business and IT services provider and global innovation partner with 80,000 professionals based in over 40 countries. NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process and IT outsourcing, and cloud-based solutions. We’re part of NTT Group, one of the world’s largest technology services companies, generating more than $100 billion in annual revenues, and partner to 80% of the Fortune Global 100. Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.