ARLINGTON, Va.--(BUSINESS WIRE)--Opower (NYSE: OPWR), the global leader in cloud-based software for the utility industry, has been awarded a multi-year contract by Consolidated Edison Co. of New York to support the utility’s territory-wide Digital Customer Experience (DCX) initiative, its upcoming smart meter (AMI) rollout, and a demonstration project being introduced as part of New York State’s Reforming the Energy Vision (REV) initiative. Together, the projects position Con Edison and Opower to demonstrate leadership in the transformation of New York State’s utility sector.
“Our work with Opower will help us provide customers with valuable information about their energy usage, more access to new products and services, and faster restoration when outages occur,” said Craig Ivey, president of Con Edison. “The digital upgrades will make it easier for customers to interact with us online, while smart meters will give them rich data about how they’re using energy and ideas for using less. They’ll also get the convenience of not having to schedule appointments for us to take readings.”
Opower will support Con Edison’s DCX initiative, which seeks to transform the utility customer experience, through a series of enhancements to Con Edison’s website that will provide customers with an engaging, insightful online portal that offers useful information about their energy use. Additionally, Opower will deploy customer-facing analytics in tandem with a planned smart meter rollout starting in 2017.
Opower will also support Con Edison’s “Connected Homes” REV Demo Project, which aims to increase the adoption of Distributed Energy Resources (DERs) and energy-saving products. Con Edison will use Opower’s advanced customer segmentation and targeting analytics to enable providers like Nest and SunPower to promote their products to the most appropriate households.
The outreach will be contained in selected Home Energy Reports (HERs) that will reach some several hundred thousand households in Brooklyn and Westchester. In addition to empowering customers with personalized insights about their energy use, the reports will also encourage customers to visit a new digital consumer Marketplace -- a robust e-commerce platform that enables customers to research large appliances and purchase small efficiency products and services directly through the site.
In addition to helping Con Edison roll out a series of residential customer programs, Opower is partnering with FirstFuel to extend similar engagement tools for commercial and industrial customers so that businesses can directly access detailed information about their energy use and get recommendations to reduce usage.
“Con Edison is positioning itself as one of the most innovative utilities in the country,” said Opower CEO Dan Yates. “This incredible new partnership demonstrates Con Edison’s commitment to serving its customers as a trusted energy advisor and cutting-edge utility. We look forward to helping Con Edison lead the industry’s transformation in the years to come.”
About Opower
Opower (NYSE: OPWR) is an enterprise software company that helps utilities elevate the customer experience. Energy providers use Opower's customer engagement platform to deliver proactive, digital communications that raise customer satisfaction, manage energy demand, and lower service costs. Opower's software is deployed to 100 utilities worldwide and reaches more than 60 million homes and businesses. For more information, please visit www.opower.com and follow us on Twitter at @Opower.
Forward-looking Statements
This release contains forward-looking statements, including statements regarding benefits from the use of Opower’s solutions. Any statements in this press release about future expectations, plans and prospects for Opower represent Opower’s views as of the date of this press release. These forward-looking statements are subject to a number of risks, uncertainties and assumptions. While Opower may elect to update these statements at some point in the future, Opower specifically disclaims any obligation to do so.
About Con Edison
Consolidated Edison Co. of New York is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation's largest investor-owned energy companies, with approximately $13 billion in annual revenues and $45 billion in assets. The utility provides electric, gas and steam service to more than 3 million customers in New York City and Westchester County, New York.
