AUSTIN, Texas--(BUSINESS WIRE)--LiveOps Cloud, a Contact Center-as-a-Service (CCaaS) provider, is heading to Orlando next week for Enterprise Connect, the leading conference and exhibition for enterprise IP telephony, converged networks and unified communications in North America. As one of the show’s gold-level sponsors, the company will demonstrate how it frees contact center professionals from time-consuming management of technology, giving them the bandwidth to contribute more strategically to the business.
LiveOps Cloud’s focus on the customer experience allows organizations to focus on the customer rather than the technology through a smart, powerful, and highly reliable contact center platform. Attendees can see the LiveOps Cloud CCaaS solution in action at booth #2021 during the event. In addition, the LiveOps Cloud team will participate in two informative sessions during the show that focus on how to succeed with CCaaS initiatives. Sessions include:
When: Monday, March 7, 2:00 p.m. – 2:45 p.m. ET (Room: Sun B)
LiveOps Cloud CTO, Jeff Thompson, will join a panel of industry experts, including leading industry analyst Sheila McGee-Smith, to discuss how companies are taking their contact centers into the cloud. The session will outline the business case and justifications for using CCaaS, as well as best practices from some of the industry’s leading implementations.
When: Tuesday, March 8, 3:30 p.m. – 4:15 p.m. ET (Room: Osceola 1)
LiveOps Cloud’s leading partner and customer, Ronald Amelunge of Mitel, will outline lessons learned from the always-on reliability, scalability and security offered by the cloud for a new approach to its disaster readiness plans. Amelunge will also delve further into what drove the move to the cloud, discuss the implementation process and provide insight into their disaster readiness plans.
Enterprise Connect 2016 is scheduled for Monday, March 7 through Thursday, March 10 at the Gaylord Palms Resort in Kissimmee, Florida. For more information about Enterprise Connect or to register to attend, visit http://www.enterpriseconnect.com/orlando/. Follow the activity and conversation from Enterprise Connect 2016 on Twitter at #EC16.
About LiveOps Cloud
LiveOps Cloud is building a happier world, one experience at a time. The world’s most passionate, customer-focused brands empower their workforces, delight customers and improve the bottom line – all with LiveOps Cloud’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform. Headquartered in Austin, Texas LiveOps Cloud has operations in Redwood City, California, Canada, the United Kingdom and New Zealand. Learn more at www.liveopscloud.com/. For live updates: Follow/Connect.