RICHMOND, Va.--(BUSINESS WIRE)--Lab Support, a leading scientific and clinical staffing and services company, has announced it has earned Inavero’s Best of Staffing® Client Award for providing superior service to their clients.
Presented in partnership with CareerBuilder, Inavero’s Best of Staffing Client winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients. On average, clients of winning agencies are nearly three times as likely to be completely satisfied with the services provided compared to those working with non-winning agencies.
“We are proud to receive this recognition, especially as it is based on feedback from our clients,” Lab Support President Ted Hanson said. “Lab Support is committed to providing best in class talent and customer service for our clients. The feedback we receive from our clients helps us understand their objectives and ensure we are providing services that will help them reach their goals.”
The survey, which was based on Net Promoter Score (NPS) methodology, asked clients to rank their relationship with Lab Support on a scale of 1-10. A score of 9 or 10 indicates the client has a positive relationship with the company and is likely to recommend them to colleagues. Lab Support received satisfaction ratings of 9 or 10 from over 63 percent of their clients, significantly higher than the industry’s average of 27 percent.
Some of the comments offered by clients include:
- "Lab Support is always there to assist in any staffing needs we may have and they remain available to us throughout the employment term."
- "People at Lab Support know their business and are very helpful."
- "All company representatives were very supportive and responsive and the quality of the candidates they provided was very good."
- "Lab Support has been extremely helpful in providing qualified candidates quickly when we need help in our lab."
About Lab Support
Lab Support, a division of On Assignment, has provided skilled scientific and clinical professionals to their clients since 1985. Lab Support offers contract, contract-to-hire and direct hire placement services throughout the U.S. and Canada for all organizational levels, from PhDs and senior managers to people just starting their careers. Lab Support has a presence in more than 35 markets across North America. To learn more, visit www.labsupport.com.
About On Assignment
On Assignment, Inc. (NYSE: ASGN), is a leading global provider of in-demand, skilled professionals in the growing technology, creative, and life sciences sectors, where quality people are the key to success. The Company goes beyond matching résumés with job descriptions to match people they know into positions they understand for temporary, contract-to-hire, and direct hire assignments. Clients recognize On Assignment for its quality candidates, quick response, and successful assignments. Professionals think of On Assignment as a career-building partner with the depth and breadth of experience to help them reach their goals.
On Assignment was founded in 1985 and went public in 1992. The Company, which is headquartered in Calabasas, California, operates through a network of branch offices throughout the United States, Canada, United Kingdom, Netherlands, Ireland and Belgium. To learn more, visit http://www.onassignment.com.
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on over 1.2 million satisfaction surveys from staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive service quality partner.
About Inavero’s Best of Staffing
Inavero’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based completely on the ratings given to them by their clients and job candidates. Award winners are showcased by city and area of expertise on BestofStaffing.com – an online resource for hiring professionals and job seekers to find the best staffing agencies to call when they are in need.