SAN FRANCISCO--(BUSINESS WIRE)--Consumers today filed a national class-action lawsuit against Seagate Technologies (NASDAQ:STX), claiming the data storage company sold hard drives that routinely failed at exceptionally high rates, leaving consumers with broken hardware and significant loss of data, according to Hagens Berman, a leading consumer-rights law firm.
The lawsuit, filed on Feb. 2, 2016, in the U.S. District Court for the Northern District of California, states that consumers have lost massive amounts of data unexpectedly, as Seagate’s hard drives failed to live up to the advertised promises, violating federal consumer laws and Seagate’s own warranties after delivering faulty replacement hard drives.
“Seagate promised purchasers reliable hard drives that would safeguard their important documents and cherished photos, but consumers report that these Seagate hard drives fail sometimes just days after their first use,” said Steve Berman, managing partner of Hagens Berman. “These hard drives failed to deliver on Seagate’s promises, and replacements from Seagate were just as defective, amounting to loss of data and wasted money for thousands of purchasers – something we believe to be direct violation of federal consumer-rights laws.”
If you purchased Seagate’s Barracuda 3TB Hard Disk Drive or Backup Plus 3TB External Hard Disk Drive, you may be entitled to damages including replacement costs and damages from loss of data and data recovery expenses. Contact Hagens Berman’s legal team about the class-action lawsuit against Seagate.
Berman added, “Plain and simple, consumers paid for a product that they did not receive, and we intend to fight for their rights to receive payback from Seagate.”
The complaint states that these particular hard drives were marketed as innovative, fast, powerful, reliable, dependable, and having extremely low failure rates, when in reality, the failure rate of the drives was substantially higher than advertised. Consumers report them failing at an unprecedented rate – sometimes even days after their first use, according to the suit and reports published by Backblaze, a data backup company.
According to the firm’s investigation, Seagate promised purchasers that it would replace the failed hard drives, but replacements were also defective and failed at extremely high rates, leaving Seagate’s warranty promise unfulfilled, and consumers without working hard drives.
The suit’s named plaintiff suffered a complete unexpected failure and loss of data when his Backup Plus hard drive unexpectedly crashed, causing him to lose irreplaceable photos and documents. Less than a year after the plaintiff received the replacement drive from Seagate, it too failed, rendering it useless.
Find out more about the Seagate lawsuit.
Hagens Berman Sobol Shapiro LLP is a consumer-rights class-action law firm with offices in 10 cities. The firm has been named to the National Law Journal’s Plaintiffs’ Hot List eight times. More about the law firm and its successes can be found at www.hbsslaw.com. Follow the firm for updates and news at @ClassActionLaw.