MINNEAPOLIS--(BUSINESS WIRE)--J.D. Power today announced that Sleep Number ranks highest in customer satisfaction with mattresses. The J.D. Power 2015 Mattress Satisfaction Report measured customer satisfaction with mattress purchases based on seven factors: comfort, price, support, durability, warranty, features and customer service. Sleep Number achieved an overall satisfaction index score of 878, which is 43 points above the industry average of 835. In addition, Sleep Number achieved the highest score in the price, warranty and features study factors.
The J.D. Power 2015 Mattress Satisfaction Report is based on responses from 2,660 customers who purchased a mattress in the 12 months prior to fielding the survey. The report was fielded from November through December 2015.
About J.D. Power
Headquartered in Westlake Village, Calif.,
J.D. Power is a global marketing information services company providing
performance improvement, social media and customer satisfaction insights
and solutions. The company’s quality and satisfaction measurements are
based on responses from millions of consumers annually. For more
information on car reviews and ratings, car insurance, health insurance,
cell phone ratings, and more, please visit jdpower.com. J.D. Power is a
business unit of The McGraw-Hill Companies.
About Select Comfort Corporation
Sleep Number, a sleep
innovation leader, delivers unparalleled sleep experiences by offering
high-quality, innovative sleep products and services. The company is the
exclusive designer, manufacturer, marketer, retailer and servicer of a
complete line of Sleep Number® beds. Only the Sleep Number
bed offers SleepIQ®
technology — proprietary sensor technology that works directly with
the bed’s DualAir™ system to track and monitor each individual’s sleep.
SleepIQ technology communicates how you slept and what adjustments you
can make to optimize your sleep and improve your daily life. Sleep
Number also offers a full line of exclusive sleep products including
FlexFit™ adjustable bases and Sleep Number® pillows, sheets
and other bedding products. Consumers also benefit from a unique,
value-added retail experience at one of the more than 480 Sleep Number® stores
across the country, online at SleepNumber.com,
or via phone at (800) 753-3768.
