ALBUQUERQUE, N.M.--(BUSINESS WIRE)--As part of its ongoing commitment to provide an outstanding customer experience, Comcast along with Governor Susana Martinez, Economic Development Secretary Jon Barela and Mayor Richard Berry, today celebrated the grand opening of the Albuquerque bilingual customer support center with a ribbon cutting ceremony.
The state-of-the-art 47,000-square-foot facility has the capacity to seat approximately 450 agents. Comcast has been hiring for the new positions and providing comprehensive training to team members for nearly a year. With the addition of the call center, Comcast has over 650 employees across the state and expects to have 850 by early next year. The new call center will provide customer support for Comcast residential products and services, handling calls primarily from Spanish-speaking customers across the country, as well as calls in English.
Today’s announcement emphasizes Comcast’s continued investment in New Mexico. In 2014, Comcast’s total employee investment including payroll, payroll taxes, benefits, healthcare, training and tuition reimbursement totaled more than $30 million. Since 1996, Comcast has invested more than $521 million in technology and infrastructure into New Mexico. Additionally, last year Comcast contributed $1.5 million to New Mexico community organizations and non-profits.
“I’m pleased that Comcast made the business decision to invest in New Mexico and create 450 new jobs in the process,” said Governor Susana Martinez. “Comcast’s decision to locate this facility in Albuquerque underscores the fact that New Mexico has the talented workforce and resources to fuel business growth. Comcast is a valued member of New Mexico’s business community and their expanded presence in our state will have a positive impact on the local and state economies.”
“New Mexico has become a competitive state to do business and we are thrilled that Comcast chose Albuquerque for their expansion,” said Economic Development Secretary Jon Barela. “We have a skilled and talented workforce and I know that here Comcast will find the best employees to make their bilingual customer support center a success.”
“This new facility represents one of the many steps Comcast is taking to deliver the experience our customers deserve at every interaction,” said Tom Karinshak, SVP, Customer Service, Comcast. “We’re on a mission and this center, together with our amazing employees, brings us a step closer to delivering an even better customer experience.”
“Comcast made a smart choice by expanding in Albuquerque for this new facility,” said Mayor Richard J. Berry. “By leveraging our talented workforce and unparalleled cultural diversity, I am confident that Comcast will experience great success in our city’s business-friendly environment.”
The state-of-the-art facility, located at 4611 Montbel Place NE, has best-in-class industry technologies for servicing customers, including a cafeteria and a fitness center for employees.
Positions will continue to be available with the center. Those interested in employment opportunities with Comcast are encouraged to review job profiles and opportunities at www.jobs.comcast.com where they can also apply for positions.
About Comcast Cable
Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company. Visit www.comcastcorporation.com for more information.