RICHARDSON, Texas & SIDNEY, Ohio--(BUSINESS WIRE)--Phoenix Health Systems, the premier enabler of better patient care through information technology (IT), today announced that Wilson Health, an integrated health network serving western Ohio, has signed a contract for complete service desk support. Phoenix will provide 24x7 support for all of Wilson’s IT systems and be the single point of contact for IT-related issues.
Formerly known organizationally as Wilson Memorial Hospital, Wilson Health is in the midst of an expansion into the broader community in an effort to meet the growing healthcare needs of Shelby County and surrounding communities. That growth is supported and facilitated by the use of comprehensive health IT systems, which Phoenix will ensure retain optimal function.
“These are exciting times for Wilson Health as we expand our services and facilities to meet the needs of our community,” said Wilson President and CEO Mark Dooley. “As a community hospital, we are able to manage costs without sacrificing quality using the advantages of health IT and the expertise provided by Phoenix Health Systems. Wilson Health’s care is better for the inclusion of IT, and we couldn’t enable that without the support Phoenix provides.”
Under the existing agreement, the Phoenix service desk will assign a priority level to all incoming issues and manage communications with both internal and external resources until the issue is resolved. Phoenix will also provide Wilson with status updates and document solutions in a database for future reference.
“This relationship with Wilson Health is exciting to me personally and to the Phoenix organization because it demonstrates what rural health care providers can accomplish using technology and strategic partnerships,” said Phoenix Health Systems President Ron Gue. “We’re proud to enable better care for residents of western Ohio. I think many organizations can use this partnership and the growth Wilson Health has achieved as a model for affordable growth and better overall care.”
Recently merged with Medsphere Systems Corporation, Phoenix Health Systems is a vendor-agnostic IT services provider and has the highest first call-resolution rate in the health IT service desk sector. Historically, Phoenix has enabled hospitals and health systems to save 20-30 percent by outsourcing service desk support functions.
About Wilson Health
After decades of serving Shelby County, Ohio, and surrounding communities, Wilson Memorial Hospital has expanded into an integrated health network meeting the needs of the broader community as Wilson Health. While the name may have changed, the goals of the expanded organization have not; Wilson Health is as committed as ever to improving community health through quality care. Expanded services, more physicians, strong partnerships and collaborations: These strategies enable Wilson Health to bring better healthcare to the surrounding communities, so people can spend more time doing what they love with the people they love.
About Phoenix Health Systems
Since 1990, Phoenix Health Systems, a division of Medsphere Systems Corporation, has had one driving objective: To improve healthcare by applying better information technology, the highest standards of excellence and reasonable costs. Phoenix Health Systems is a national healthcare IT solutions provider with over 20 years of healthcare IT consulting and outsourcing experience. Phoenix enables clients to resolve critical challenges such as Meaningful Use compliance, IT strategic assessment and planning, systems selection and implementation, revenue cycle optimization, and privacy and security compliance.
Phoenix offers customized, cost efficient outsourcing solutions such as onshore service desk support, IT infrastructure management, full IT outsourcing and legacy systems transition. Phoenix enables any healthcare organization, no matter its size, to achieve long-term objectives including administrative cost reduction, increased efficiencies, improved patient safety and regulatory compliance.
Phoenix has repeatedly demonstrated a strong investment in supporting clients through growth and prosperity, transformation and modernization, and financial and operational difficulties. Committed to healthcare quality and individual hospital success, the company employs proven methodologies and a personal, consultative approach to intimately understand and help clients overcome fiscal, technological and demographic challenges.