ST. PETERSBURG, Fla.--(BUSINESS WIRE)--iQor, a global provider of customer contact solutions and product support services, announced today that its Charlotte, NC, contact center will move to a new facility in April 2016. With 1,000 agents handling more than 11 million calls a year, Charlotte is iQor’s largest US contact center.
The two-level, 75,000 sq. ft. facility, currently under renovation, will provide 100 additional agent and supervisor desks as well as more training areas and offices. Other planned enhancements include new furniture and equipment, upgraded break rooms with TVs, secure access, internal and external cameras and abundant parking.
“The space is being built from the ground up as a state-of-the-art contact center,” says Tanvir Suri, SVP of Operations. “We started searching for a new location many months ago and conducted a thorough analysis of employee zip codes and commute logistics to be sure the move would have minimal impact on our people--our most valuable resource.”
iQor has run a contact center in Charlotte since 1988, and in the past 10 years the operation has experienced significant growth due to the vast talent pool available in the city. The Charlotte metro area is home to some of the largest companies in the world, including seven of the Fortune 500.
About iQor
iQor provides business process outsourcing and product support services in 18 countries, with 32,000 employees. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business process and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.
