SAN MATEO, Calif.--(BUSINESS WIRE)--IntelePeer Holdings Inc. acquired Advantone, Inc. which will operate alongside IntelePeer Holdings’ other subsidiary, IntelePeer Cloud Communications, LLC. By integrating IntelePeer’s cloud communication services with Advantone’s cloud contact center solutions, the companies bring the power and simplicity of working with one company for a complete business communications and contact center solution.
“We are excited to bring Advantone’s cloud contact center solutions to our customers,” said Frank Fawzi, President and CEO of IntelePeer. “By integrating with Advantone, we are now a one-stop shop for existing and new contact center and enterprise clients. Together, our companies will offer a level of visibility and control that just isn’t available in the market today.”
“The new partnership with IntelePeer is a building block to continued innovation,” said Nicolas Dourassoff, CEO of Advantone. “Telephony now becomes an added service to our clients, providing them with a complete business communications and contact center solution. Our combined cloud-based ecosystem is a marriage of software and network solutions in the cloud with the customer in mind.”
With the combined companies, enterprises will only need to interact with one company for a complete contact center management and business communications solution. SIP trunking, high definition voice, Toll Free, E911, interactive voice response (IVR), call routing, virtual automated call distributor (VACD), predictive dialing, visual scripting, and APIs are all available to contact centers and enterprise customers. Other benefits include:
- Greater control over environment and security arrangements
- Total visibility and complete analytics from the origination to termination of a call
- Cost savings due to working with one company with a complete cloud-based solution
- New opportunities to innovate with an integrated network and contact center platform
IntelePeer is a leading provider of cloud-based communications enabling voice and unified communications for businesses and contact centers. The company is one of the only unified communications companies that truly originated in the cloud. This means IntelePeer can offer customers unparalleled flexibility and reliability on their network and services because the hassle of hardware and equipment does not exist. With IntelePeer, customers can count on intelligent communication solutions and seamless integration to advance their businesses and improve productivity.
Advantone is an industry-leading technology service provider servicing industries such as direct response, retail, pharmaceutical, financial and telecommunications. Advantone provides feature-rich technology solutions that improve contact centers’ customer experience. Some of their solutions include interactive voice response (IVR), call routing, virtual automated call distributor (VACD) and predictive dialing.
Looking forward, combining the companies opens up the opportunity to innovate in exciting ways. The combined company will launch multi-channel communications services for enterprises and contact centers to integrate additional services like SMS, email, video and chat. Additionally, customers will be able to leverage the broadest set of APIs in the industry to develop their own custom applications or ad hoc reporting.
For more information please visit www.intelepeer.com/advantone. In addition, IntelePeer and Advantone will be at two upcoming industry shows. Stop by IT Expo October 5 – 8 at the Anaheim Convention Center in Anaheim, CA, Booth #614 in the Skype for Business Pavilion to learn more about the unified solution. Or schedule a meeting during ERA D2C Convention, October 6 – 8 at the Wynn Las Vegas Hotel.
IntelePeer Cloud Communications LLC is a leading provider of on-demand, cloud-based communications services that enable high-quality voice, video and unified communications for businesses. IntelePeer customers can rapidly and cost-effectively transition to IP-based communications, improving their return on investment on communications equipment and services, and federate their global networks. For more information visit: www.intelepeer.com and follow on Twitter.
Advantone is an industry leading, cloud contact center service-provider working with Fortune 500 multi-national organizations across the US and Canada. Its fully scalable, SaaS platform, Atmosphere, consists of competitive-edge, IVR, Virtual Automated Call Distributor (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications. This platform, coupled with Advantone’s team of experts and outstanding customer service, has allowed Advantone to excel in the unified contact center space. For more information visit: www.advantone.com