PHILADELPHIA--(BUSINESS WIRE)--Laser Spine Institute, the leader in minimally invasive spine surgery, is pleased to announce the organization’s Philadelphia facility has achieved gold-level Planetree Designation for Excellence in Patient-Centered Care. Laser Spine Institute is the first ambulatory surgery center in the world to receive designation from Planetree, Inc.
“From the very beginning of our organization, we’ve been focused on enhancing the patient experience and delivering the highest quality of care,” said Bill Horne, Chief Executive Officer, Laser Spine Institute. “Acquiring gold-level Designation through Planetree proves that Laser Spine Institute is setting the standard for patient-centered care in all areas of medical care, and we’re making health care history along the way.”
The Philadelphia facility is the fastest organization globally to have received designation. With the designation, Laser Spine Institute has cemented itself among an exclusive group, becoming one of 75 health care organizations worldwide to have earned recognition for patient-centered excellence through the Planetree Designation Program.
“Planetree and Laser Spine Institute began working together just two years ago in a ground-breaking collaboration to develop and implement an unparalleled experience in an ambulatory services setting, resulting in the distinction of being the very first ambulatory surgery center in the world to achieve gold-level Planetree Designation for Excellence in Patient-Centered Care,” said Susan Frampton, Ph.D, President, Planetree. “Their staff has worked with enthusiasm and creativity to achieve this honor. We celebrate their success in transforming the health care experience by elevating the voices of their patients and designing care around their very human needs for respect, kindness, compassion and the highest quality of care."
Planetree Designation represents the highest level of achievement in patient-centered care across 11 core dimensions and over 60 specific measures based on evidence and standards.
The recognition program is organized around three tiers: bronze, silver and gold, each representing incremental levels of achievement in patient-centered care. In order to achieve designation, an applicant site undergoes a rigorous yet collaborative process to validate that its patient-centered activities effectively meet the spirit and intent of the designation criteria.
The criteria focuses on the patient experience, as well as the experiences of family members, front-line staff, leadership teams, the medical staff, patient and family advisors and board members. Evaluations are conducted through processes such as an on-site tour, focus groups with staff, random patient interviews and review of outcomes measurement data.
“In achieving gold-level Planetree Designation, Laser Spine Institute is showing our patients — before they even enter our doors — how they can expect to be treated at our facility,” said Jason Jones, Vice President of Patient Experience, Laser Spine Institute. “Patient-centered care is at the very essence of our culture at Laser Spine Institute, and we look forward to building on that premise in the years to come.”
For more information about Laser Spine Institute Philadelphia, visit http://www.laserspineinstitute.com/philly.
For more information about Planetree, Inc., visit http://planetree.org/.
About Laser Spine Institute
Headquartered in Tampa, Florida, Laser Spine Institute currently operates seven regional surgery centers across the country, in Tampa, Florida; Scottsdale, Arizona; Philadelphia; Oklahoma City; Cleveland, St. Louis and Cincinnati. Laser Spine Institute has helped more than 50,000 patients find relief from debilitating neck and back pain caused by spinal stenosis, degenerative disc disease, pinched nerves, bone spurs, bulging/herniated discs, sciatica and other chronic conditions. Ninety eight percent of patients say they would refer a friend or family member to have surgery at Laser Spine Institute. Additionally, Laser Spine Institute has been repeatedly recognized by Voyance Health as a National APEX Quality Award winner for outstanding patient satisfaction and reports an enterprise patient satisfaction rate of 97 percent. In 2015, the company’s Philadelphia facility received gold-level Designation for Excellence in Patient-Centered Care from Planetree, a mission based not-for-profit organization that partners with health care organizations around the world and across the care continuum to transform how care is delivered.
Laser Spine Institute has been named a top employer by Modern Healthcare, Tampa Bay Times, Tampa Bay Business Journal, Philly.com and okc.BIZ and a Most Admired Company by BestCompaniesAZ. Opening in Tampa in 2005 with one operating room and nine employees, Laser Spine Institute now has more than 1,000 corporate and health care professionals across the country.
