KUALA LUMPUR, Malaysia--(BUSINESS WIRE)--Tenaga Nasional Berhad (TNB), the largest electricity company in Malaysia, has partnered with Opower (NYSE: OPWR), the global leader in cloud software for the utility industry, to launch a pilot customer engagement program that will help customers manage their energy use and save money on their monthly electricity bills.
TNB serves an estimated 8.6 million customers in the Malaysian Peninsula and is the first utility in Southeast Asia to unveil a program of this kind. The pilot is part of TNB’s corporate strategy to empower and engage its residential customers. It will initially serve 200,000 households in Klang Valley, Negeri Sembilan and Malacca.
“This customer engagement program is part of our latest efforts to transform the customer experience,” said Datuk Seri Azman Mohd, President/Chief Executive Officer at Tenaga Nasional Berhad. “TNB has partnered with Opower to create a program that will give our customers greater insight into their energy usage, and empower them to control their usage and save money on their monthly energy bills.”
Launched this week, the new program gives customers personalized free Home Energy Reports and access to a new online portal. Customers can choose whether they access their information in English or in Bahasa Malaysia.
The Home Energy Reports and the new portal provide clearly-defined information including customized energy-saving tips based on past usage and household characteristics. Customers will also receive targeted help saving energy, based on their past behavior and the homes they live in.
“We’re excited to partner with TNB on this pilot, building an engagement channel that puts the customer first, a critical step in paving the way for successful infrastructure improvements such as Smart Meters,” said Daniel Yates, CEO of Opower. “TNB is building the kind of customer experience that will be more typical in the future, as utilities find ways to use big data to deliver value to customers.
About Opower
Opower (NYSE:OPWR) is an enterprise software company that is transforming the way utilities engage with their customers. Opower’s customer engagement platform enables utilities to reach their customers at moments that matter through proactive and digitized communications that drive energy savings, increase customer engagement and satisfaction, and lower customer operation costs. Opower’s software has been deployed to more than 95 utility partners around the world and reaches more than 50 million households and businesses. For more information, please visit www.opower.com and follow us on Twitter at @Opower.
About TNB
Tenaga Nasional Berhad (TNB) is the largest electricity utility in Malaysia and a leading utility company in Asia. Listed on the Main Board of Bursa Malaysia with almost RM87 billion in assets, the Company’s more than 33,500 employees serve an estimated 8.6 million customers in Peninsular Malaysia, Sabah and Labuan. TNB has been Keeping the Lights On in Malaysia ever since it was set up as the Central Electricity Board in 1949, powering national development via the provision of reliable and efficient electricity. TNB’s core businesses are in the generation, transmission and distribution of electricity. In Peninsular Malaysia, the Company supplies households and industry with electricity generated from six thermal stations and three major hydroelectric schemes. It also manages and operates the National Grid which links TNB power stations and IPPs to the distribution network. For more information please visit: http://www.tnb.com.my/
Forward-looking Statements
This release contains forward-looking statements, including statements regarding benefits from the use of Opower’s solutions. Any statements in this press release about future expectations, plans and prospects for Opower represent the Company's views as of the date of this press release. These forward-looking statements are subject to a number of risks, uncertainties and assumptions. While the Company may elect to update these statements at some point in the future, the Company specifically disclaims any obligation to do so.
