AUSTIN, Texas--(BUSINESS WIRE)--Gila LLC, has been awarded an Electronic Toll Collection System (ETCS) operations and maintenance contract for the toll roads owned and operated by the Puerto Rico Highways and Transportation Authority (PRHTA) and Autopistas Metropolitanas of PR (Metropistas, an Abertis-Goldman Sachs consortium). The PRHTA selected Gila to provide comprehensive program management services including customer service center management and operations for all toll roads within the island network. Gila has been chosen to partner with the Authority in an effort to improve systems, decrease costs and enhance customer service.
“Gila is pleased to be a preferred partner for the PRHTA,” said Bruce Cummings, CEO of Gila LLC. “Gila will work diligently on behalf of the PRHTA to significantly improve existing toll operations, maintain cost effectiveness, and uphold high standards of ethics and transparency. Our focus is on the customers that drive the roads and providing the highest level of service and satisfaction at every stage of the experience,” said Cummings.
Gila partnered with Kapsch TrafficCom on the deal as Kapsch is the premier provider of Electronic Toll Collection (ETC) equipment and maintenance. With a solid reputation in the industry for stellar customer service and innovation, Gila was chosen based on their success operating back office operations for toll roads in the U.S. in a cost effective manner.
“Bringing two best in class companies together is why we won this contract: Gila on the back office and customer service side and Kapsch on the design, build and operation of the ETC,” said Cummings. “It is Gila’s innovation and unique ability to improve the customer experience which enables us to find solutions that others cannot.”
Carmen Villar, PRHTA Executive Director, said, “We came to the understanding that PRHTA needed to open the service for competitive bidding in order to look for better offers and to see what else was available.” The procurement was based on qualifications and best value.
Gila has assumed the AutoExpreso toll collection program on the Island as of July 1, 2015. All operations will be handled out of Puerto Rico as Gila continues to expand its nationwide footprint.
About Gila LLC
Founded in 1991, Gila LLC is a pure play provider of services to state and local government entities, primarily focusing on business process outsourcing (BPO) and revenue enhancement services. The Company serves state governments, transportation authorities, municipal government entities and other public agencies, using a technology platform that delivers exceptional customer service and drives revenue. The Company’s primary services consist of: toll services - a “back office operations” suite of services, designed for toll road authorities; government services - BPO services provided to state and local government entities, including accounts receivable management services, multi-channel payment processing and client reporting; and driver program services - an end-to-end BPO solution, including billing, customer service, payment processing, database management and client reporting for driver surcharge programs. Headquartered in Austin, Texas, Gila currently works with more than 1000 clients in 39 states.
About Kapsch TrafficCom
Provider of intelligent transportation systems (ITS) in the application fields of road user charging, urban access and parking, road safety enforcement, commercial vehicle operations, electronic vehicle registration, traffic management and V2X cooperative systems. Kapsch TrafficCom covers with end-to-end solutions the entire value creation chain of its customers as a one-stop shop, from components and subsystems to their integration and operation. The solutions of Kapsch TrafficCom help to provide funding for infrastructure projects, to increase traffic safety, to optimize traffic flow, and to reduce environmental pollution from traffic. The core business is to design, build and operate electronic toll collection systems for multi-lane free-flow traffic. References in 43 countries on all continents make Kapsch TrafficCom a recognized supplier of electronic toll collection worldwide. As part of the Kapsch Group, a family-owned Austrian technology group founded in 1892, Kapsch TrafficCom, headquartered in Vienna, Austria, has subsidiaries and representative offices in 33 countries, has been listed on the Vienna Stock Exchange (KTCG) since 2007.