LOS ANGELES--(BUSINESS WIRE)--As businesses across all product sectors enjoy the positive impact of smart technology, there is increasing evidence that outsourcing much of this function may be the best way to reap the rewards that technology can bring to the workplace.
“When done for the right reasons and with the right partner, outsourcing can help a company grow, become more efficient and save money,” says Tom Peterson, chief executive officer of Clear Vision Information Systems. “It also allows a company to stay focused on its core business that made the company successful in the first place without diverting energy and attention to complex IT decisions.”
Peterson says that the decision to outsource is a major strategic one for most companies, given that it involves weighing the potential cost savings against the concerns of a loss in control over the product or service. But he says that by selecting “a vendor you trust that also brings a long track record of success and exceptional customer service, you can form the kind of relationship where both parties benefit and outsourcing makes a lot of sense.”
When deciding whether or not to outsource a technology function, Peterson cites four important factors to consider:
- Cost – When comparing costs, be sure to factor in not just the initial programming expenses, but ongoing maintenance to address annual technical specification updates; evolving user needs; and, if applicable, changes in regulatory requirements. Outsourcing converts fixed IT costs into variable costs and allows you to budget effectively. It also allows operations that have seasonal or cyclical demands to bring in additional resources when needed and released when done.
- Time to Implement – A quality outsourced IT service organization will have the resources to start new projects right away. Handling the same project in-house might involve weeks or months to hire the right people, train them, and provide the support they need. If a business objective requires results faster than the programs can be built internally, outsourcing could be the answer.
- Efficiency – Outsourcing allows a company to leverage a vendor’s economies of scale. Look to vendors to handle the programming, data warehousing, analytics, hosting and user training. This frees resources to focus on the components that are core to a business. It also makes a company more competitive as organizations that try to do all IT functions in-house often have much higher research, development and implementation time, all of which increases costs that are ultimately passed on to customers.
- Expertise – An in-house IT employee leads an isolated existence no matter how much they train. Conversely, outsourcing is a great way to benefit from deep expertise that an IT firm can provide. With a national view of best practices based on multiple client interactions, the right vendor can provide support with industry updates, problem solving and action planning. And given that many businesses can’t afford to match the in-house support services that larger companies maintain, outsourcing can help smaller companies act “big” by giving them access to the similar technology and expertise that large companies enjoy.
“The positive impact of technology on workplace efficiency isn’t difficult to determine,” says Peterson. “The decision on whether to insource or outsource that technology isn’t as easy. Successful outsourcing requires a strong understanding of the organization’s capabilities and future direction.”
Peterson’s own company, Clear Vision, uses proprietary technology developed in-house to provide Medicare Advantage risk adjustment solutions and strategies to health plans and providers nationwide. Leveraging decades of experience at the forefront of Medicare policy, Clear Vision’s portfolio of products and services – including risk adjustment analytics and easy-to-implement continuity-of-care strategies – help clients maximize their revenue while improving quality of care. For further information, visit www.cvinfosys.com.