SOUTH PORTLAND, Maine--(BUSINESS WIRE)--WEX (NYSE: WEX), a leading provider of corporate payment solutions, today announced it was recognized by BenchmarkPortal for having one of the top 25 medium-sized call centers for 2015 in North America.
This is the fifth year in a row that WEX participated in the Annual Call Center Benchmarking Study. The study ranks the best 100 call centers in the following categories: small (5-99 agents), medium (100-249 agents), and large (250+ agents).
"We are extremely proud of our contact center associates for being recognized as one of the best call center teams in North America,” said Steve Crowley, senior vice president of shared services and CIO at WEX. “WEX is dedicated to continuous improvement and delivering exceptional care to our customers. We consider this part of our business crucial to our success and this award reinforces our commitment and the impact of our team's efforts.”
“WEX’s contact center is among the best in its industry,” said Bruce Belfiore, senior research executive at the Center for Customer-Driven Quality and CEO of BenchmarkPortal. “This award was granted on the basis of objective, metrics-driven performance. WEX stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment.”
The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com
About WEX Inc.
WEX Inc. (NYSE: WEX) is a leading provider of corporate payment solutions. From its roots in fleet card payments beginning in 1983, WEX has expanded the scope of its business into a multi-channel provider of corporate payment solutions representing more than 9 million vehicles and offering exceptional payment security and control across a wide spectrum of business sectors. WEX serves a global set of customers and partners through its operations around the world, with offices in the United States, Australia, New Zealand, Brazil, the United Kingdom, Italy, France, Germany, Norway, and Singapore. WEX and its subsidiaries employ approximately 2,000 associates. The Company has been publicly traded since 2005, and is listed on the New York Stock Exchange under the ticker symbol “WEX.” For more information, visit www.wexinc.com and follow WEX on Twitter at @WEXIncNews.