DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/rxck33/retail_2018) has announced the addition of the "Retail 2018- Retail Transformed" report to their offering.
Retail is undergoing a dramatic transformation, the greatest since internet was introduced to the stores. What were once silos among many different channels for many retailers are being merged to get to a single view of the customer. Let's face it, she wants to shop when she wants to, where she wants to, and how she wants to and be recognized for the great customer she is regardless of the channel. The technology purchases are being made now to let this happen in the future.
A great deal has been made about the words cross channel or omni-channel as horrible buzzwords, but what can't be denied is the investments retailers are making to get to this Holy Grail or Nirvana of retail where everything works together. That being said, there is also the real reality of limited budgets and the timing it takes from point of decision to systems being fully deployed in stores and online.
This study hits all of the major technologies and most important, when are retailers buying each and when will they be functional for associates and ultimately customers.
This study covers the following:
- IT Spending, Store Growth, IT Hiring
- Merging of channels, impact on POS
- Rise of Distributed Order Management (DOM)
- Single Version of the truth for inventory and customer data, utilizing loyalty profiles
- Apple Pay, EMV, and other payment issues.
- Analytics for action by associates and data visualization
- Cloud technologies
- Impact of Big Data
- Internet of Things at the store level
- Mobile enablement of associates and engagement with consumers
- Beacons and wayfinding adoption.
- Which vendors are increasing in influence and those decreasing
- State of readiness for Ship from Store and other omni-channel functions.
With responses from many of the top retailers in North America, we have produced the results in a detailed, but very easy to read study. You also get the raw data to do your own analysis by segment.
The report is designed for use by Retailers, Hardware Providers, Software Providers, Service Providers and others who might have a vested interest in the North American retail market.
Key Topics Covered:
Summary of Findings
1.0 Introduction
1.1 Background
1.2 Topics
1.3 Respondents
1.4 Key Findings
2.0 Store Growth and IT Spend - Things Looking Up
2.1 Store Growth
2.2 IT Hiring Growth
2.3 Enterprise and Store-Level IT Spend Growth
2.4 IT Spend by Segment
2.5 Strongest Technologies by Spend
3.0 Deployment - Technology Disconnect
3.1 Timeframe for Deployment
4.0 Top Store Priorities
4.1 Top Store System Priorities
4.2 Priorities by Segment
5.0 All Things Omnichannel
5.1 Omnichannel Adoption Timeframe
5.2 Omnichannel Stumbling Blocks
6.0 Distributed Order Management Takes Over
6.1 Rise of Distributed Order Management
7.0 Mobile - Are We There Yet
7.1 Mobile Platforms
7.2 Mobile Functions
7.3 Mobile Store Technology
7.4 Mobile POS Hardware Plans
7.5 Mobile POS Software Plans
7.6 Mobile POS Software Vendors
7.7 Tablet Plans for Managers & Associates
8.0 Store Systems - Traditional Spend Takes a Hit
8.1 Store Systems
8.2 POS Hardware Plans
8.3 Digital Signage Plans
9.0 POS Software Vendors - Who Has Momentum
9.1 Traditional POS Software Plans
9.2 POS Software Vendors
9.3 Top POS SW Vendors by Retail Tier
9.4 POS SW Vendor Share Over Next 12 Months
10.0 Beacons, Analytics, Data Visualization - Our Future View
10.1 Emerging Technologies
11.0 Payment & Security
11.1 Apple is Up-and-Coming
11.2 Security Measures
12.0 Methodology
12.1 Who Responded?
12.2 Titles / Positions
12.3 Revenues
Companies Mentioned
- Epicor
- Fujitsu
- JDA
- MICROS
- Microsoft
- NCR (including Radiant)
- Oracle
- Retalix
- SAP
- Toshiba
- Wincor Nixdorf
For more information visit http://www.researchandmarkets.com/research/rxck33/retail_2018
