OnProcess Technology Out-Performs Large Outsourcers in New Everest Group Report on Supply Chain Management Providers

Named ‘Major Contender,’ Noted for Service Supply Chain Expertise and Advanced Technology

ASHLAND, Mass.--()--OnProcess Technology, a global pioneer in service supply chain management and optimization, was named a ‘major contender’ in the Everest Group’s 2014 Supply Chain Management (SCM) BPO Service Providers Landscape with PEAK Matrix Assessment. The company, which out-performed larger, generic outsourcers in market activity and industry-specific market share, was recognized for its service supply chain expertise and strong technology.

“Businesses that want to drive costs out of post-sales processes and boost customer sat, are turning to supply chain managed service providers. And, as evident in Everest Group’s findings, more of them are engaging OnProcess than any other vendor,” said Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology. “With our focus on service supply chain, proprietary technology that significantly reduces handle time, and use of advanced analytics to drive continuous improvement, we’re able to make a considerable impact on clients’ business.”

“OnProcess is one of the few providers with strong SCM-focused proprietary technology capabilities. In fact, its impressive growth is directly attributable to the company’s focus and technology-led delivery,” said Vishnu Khandelwal, Practice Director Everest Group.

OnProcess’ leadership and momentum is seen in the following Everest Group report findings:

  • OnProcess dominated market activity, accounting for 20% of active contracts overall, and 28% in North America. That represents 42% and 115% more active contracts than the next closest competitors, respectively.
  • OnProcess led the high-tech & telecom markets with 49% market share, compared to other vendors who had 3% - 26% of the market.
  • OnProcess enjoyed a 23% market share in the manufacturing sector, where other vendors had 15% or less.
  • OnProcess is one of only two providers using a Control Tower approach to supply chain management services. As described by Everest Group, OnProcess’ Control Tower approach “provides end-to-end visibility, enables analytics on data collected, and coordinates execution, automation and continuous improvement of supply chain processes.”

The 2014 SCM BPO Service Providers Landscape with PEAK Matrix Assessment is based on analysis of more than 280 active SCM BPO contracts in 2013. The report focuses on delivery and after-sales services, including lead, quote and order management, order fulfillment, and returns, service contract and claims/warranty management. To download a complimentary copy of the report, click here.

About OnProcess Technology

OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, technology-driven delivery and continual analytics-based process improvement, enable clients to quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 26 languages and operates in seven global facilities, including its Massachusetts headquarters and offices in India and Bulgaria. www.onprocess.com

Contacts

Bedsole & Company
Janice Bedsole, +1-781-789-6108
janice@bedsoleandcompany.com

Contacts

Bedsole & Company
Janice Bedsole, +1-781-789-6108
janice@bedsoleandcompany.com